Experience

NEIGHBORS FEEDING NEIGHBORS INC

• United States
• Individual and Family Services
• 1 - 100 Employee

• Volunteer Driver

  • Jun 2022 - Present



Enumclaw Food Bank

• Enumclaw, Washington, United States

• Volunteer

  • Apr 2022 - Present



Mount Rainier National Park

• Carbon River Ranger Station

• Volunteer Ranger

  • Apr 2022 - Present

  Backcountry Ranger and Trail Crew Backcountry Ranger and Trail Crew



City of Enumclaw Parks Department

• Enumclaw, Washington, United States

• Board Member

  • May 2022 - Present



Plateau Outreach Ministries

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Board Member

  • Mar 2022 - Present



Blessings Food Bank and World Vision Volunteer

• Greater Tacoma

• Non Profit Volunteer

  • Oct 2020 - Jan 2022



Grange Insurance Association

• United States
• Insurance
• 100 - 200 Employee

• Chief Marketing Executive

  • Jul 2018 - Sep 2020

• Director of Marketing

  • Jul 2012 - Jul 2018



Mutual of Enumclaw

• United States
• Insurance
• 300 - 400 Employee

• Vice President, Marketing

  • Jan 2005 - Nov 2011

  • Company written premium grew from $291 million at the end of 2004 to $327 million by the end of 2010, a 12.4% increase, despite the recession. Customer count grew 9.2%. Policyholder surplus grew from $160 million to more than $240 million in that same time period. • Developed and implemented strategy to revitalize brand, via customer communications, website redesign, point of sale materials, new video focused on core values and the launch of “Families. Businesses. Promises Kept.”… Show more • Company written premium grew from $291 million at the end of 2004 to $327 million by the end of 2010, a 12.4% increase, despite the recession. Customer count grew 9.2%. Policyholder surplus grew from $160 million to more than $240 million in that same time period. • Developed and implemented strategy to revitalize brand, via customer communications, website redesign, point of sale materials, new video focused on core values and the launch of “Families. Businesses. Promises Kept.” branding phrase. • Launched the Net Promoter Score measuring customer loyalty through surveys and root cause analysis; oversaw a five point improvement in the score placing the company in top tier of insurance companies. • Growth achieved through improved agency relationships which included launch of new agency agreement, new contingency programs, state specific agency councils, large agency emphasis, new agency appointments, word of mouth marketing and the launch of a new state (Utah). • Development of a resourceful and innovative marketing staff of fourteen that resulted in the highest agency satisfaction levels for field marketing representatives in the country according to national survey. • Managed a multi-million dollar budget, department expense ratio was half that of other companies of similar size according to Ward Group benchmarking studies. Show less • Company written premium grew from $291 million at the end of 2004 to $327 million by the end of 2010, a 12.4% increase, despite the recession. Customer count grew 9.2%. Policyholder surplus grew from $160 million to more than $240 million in that same time period. • Developed and implemented strategy to revitalize brand, via customer communications, website redesign, point of sale materials, new video focused on core values and the launch of “Families. Businesses. Promises Kept.”… Show more • Company written premium grew from $291 million at the end of 2004 to $327 million by the end of 2010, a 12.4% increase, despite the recession. Customer count grew 9.2%. Policyholder surplus grew from $160 million to more than $240 million in that same time period. • Developed and implemented strategy to revitalize brand, via customer communications, website redesign, point of sale materials, new video focused on core values and the launch of “Families. Businesses. Promises Kept.” branding phrase. • Launched the Net Promoter Score measuring customer loyalty through surveys and root cause analysis; oversaw a five point improvement in the score placing the company in top tier of insurance companies. • Growth achieved through improved agency relationships which included launch of new agency agreement, new contingency programs, state specific agency councils, large agency emphasis, new agency appointments, word of mouth marketing and the launch of a new state (Utah). • Development of a resourceful and innovative marketing staff of fourteen that resulted in the highest agency satisfaction levels for field marketing representatives in the country according to national survey. • Managed a multi-million dollar budget, department expense ratio was half that of other companies of similar size according to Ward Group benchmarking studies. Show less



Colorado Casualty, Regional Agency Markets, Liberty Mutual

• Denver, CO

• AVP, Marketing

  • Aug 2003 - Dec 2004

  • Revitalized and retrained existing sales force of seven representatives, achieved written premium growth of 15% in 2004 after negative growth in 2003. • Created agency communication program which included management road shows, agent councils, production campaigns, continuing education classes, and agency newsletters. • Initiated aggressive new agency appointment program in high growth Metro areas throughout their six states and instituted a “fast start program” to get new… Show more • Revitalized and retrained existing sales force of seven representatives, achieved written premium growth of 15% in 2004 after negative growth in 2003. • Created agency communication program which included management road shows, agent councils, production campaigns, continuing education classes, and agency newsletters. • Initiated aggressive new agency appointment program in high growth Metro areas throughout their six states and instituted a “fast start program” to get new appointments producing quickly. Show less • Revitalized and retrained existing sales force of seven representatives, achieved written premium growth of 15% in 2004 after negative growth in 2003. • Created agency communication program which included management road shows, agent councils, production campaigns, continuing education classes, and agency newsletters. • Initiated aggressive new agency appointment program in high growth Metro areas throughout their six states and instituted a “fast start program” to get new… Show more • Revitalized and retrained existing sales force of seven representatives, achieved written premium growth of 15% in 2004 after negative growth in 2003. • Created agency communication program which included management road shows, agent councils, production campaigns, continuing education classes, and agency newsletters. • Initiated aggressive new agency appointment program in high growth Metro areas throughout their six states and instituted a “fast start program” to get new appointments producing quickly. Show less



Safeco Insurance Companies

• Seattle, WA

• Director, Marketing

  • Sep 2001 - Jul 2003

  • Redesigned sales force training materials and created new product training resources. Conducted sales skills training seminars for 150 new sales and marketing people. • Created and executed national sales meetings for 250+ sales and marketing professionals; served as master of ceremonies and platform speaker at large events. • Co-designed new incentive-based compensation program for sales and marketing representatives. • Developed and wrote corporate communications to… Show more • Redesigned sales force training materials and created new product training resources. Conducted sales skills training seminars for 150 new sales and marketing people. • Created and executed national sales meetings for 250+ sales and marketing professionals; served as master of ceremonies and platform speaker at large events. • Co-designed new incentive-based compensation program for sales and marketing representatives. • Developed and wrote corporate communications to independent agencies for commercial and personal lines Show less • Redesigned sales force training materials and created new product training resources. Conducted sales skills training seminars for 150 new sales and marketing people. • Created and executed national sales meetings for 250+ sales and marketing professionals; served as master of ceremonies and platform speaker at large events. • Co-designed new incentive-based compensation program for sales and marketing representatives. • Developed and wrote corporate communications to… Show more • Redesigned sales force training materials and created new product training resources. Conducted sales skills training seminars for 150 new sales and marketing people. • Created and executed national sales meetings for 250+ sales and marketing professionals; served as master of ceremonies and platform speaker at large events. • Co-designed new incentive-based compensation program for sales and marketing representatives. • Developed and wrote corporate communications to independent agencies for commercial and personal lines Show less



Safeco Insurance

• Denver, CO

• Director, Sales and Marketing. insurQuest

  • Jan 2000 - Sep 2001

  • Created and executed strategic sales and marketing action plans; budgeted for successful launch of new high risk auto insurance product. • Built entirely new marketing team; successfully hired, trained and managed twelve new sales professionals. • Developed agency incentive agreements and established streamlined agency appointment process which enabled 600 new agency sales offices to be selling the product within the first 12 months of the product’s launch. • Ensured that… Show more • Created and executed strategic sales and marketing action plans; budgeted for successful launch of new high risk auto insurance product. • Built entirely new marketing team; successfully hired, trained and managed twelve new sales professionals. • Developed agency incentive agreements and established streamlined agency appointment process which enabled 600 new agency sales offices to be selling the product within the first 12 months of the product’s launch. • Ensured that the existing Safeco agency plant was trained to sell and service the new product. Launch meetings and sales blitz tactics were used to orient this distribution channel and to get them selling the product quickly. • Sales went from $0 to $110 million in the first twelve months after the launch of the first state, exceeding our new premium growth goal by over 70%. Show less • Created and executed strategic sales and marketing action plans; budgeted for successful launch of new high risk auto insurance product. • Built entirely new marketing team; successfully hired, trained and managed twelve new sales professionals. • Developed agency incentive agreements and established streamlined agency appointment process which enabled 600 new agency sales offices to be selling the product within the first 12 months of the product’s launch. • Ensured that… Show more • Created and executed strategic sales and marketing action plans; budgeted for successful launch of new high risk auto insurance product. • Built entirely new marketing team; successfully hired, trained and managed twelve new sales professionals. • Developed agency incentive agreements and established streamlined agency appointment process which enabled 600 new agency sales offices to be selling the product within the first 12 months of the product’s launch. • Ensured that the existing Safeco agency plant was trained to sell and service the new product. Launch meetings and sales blitz tactics were used to orient this distribution channel and to get them selling the product quickly. • Sales went from $0 to $110 million in the first twelve months after the launch of the first state, exceeding our new premium growth goal by over 70%. Show less