Experience

OUTSOURCE CONSULTANTS, LLC

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Vice President of Sales

  • Jun 2023 - Present

  Outsource Consultants is a call center outsourcing advisory firm that helps companies find the perfect fit outsource call centers. Our BPO industry experts simplify your search process by matching you with call center providers that meet your exact requirements. We save time, reduce costs, and find you the right partner, at no cost to you. Outsource Consultants is a call center outsourcing advisory firm that helps companies find the perfect fit outsource call centers. Our BPO industry experts simplify your search process by matching you with call center providers that meet your exact requirements. We save time, reduce costs, and find you the right partner, at no cost to you.



TLC Associates

• United States
• Outsourcing/Offshoring
• 100 - 200 Employee

• Senior Vice President Of Sales

  • May 2022 - Jun 2023

  TLC Associates is an Award-Winning BPO Provider delivering high quality solutions from Domestic (Brick& Mortar, WFH), Nearshore and Offshore locations. TLC Associates is an Award-Winning BPO Provider delivering high quality solutions from Domestic (Brick& Mortar, WFH), Nearshore and Offshore locations.



Callzilla - The Quality-First Contact Center

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• SVP of Sales

  • Jul 2017 - May 2022

  Callzilla -The Quality First Call Center. We drive performance and quality across the board. Recently recognized as the "2017 Best Outsourcing Provider" by ICMI, Callzilla continues to build upon its reputation as a top near shore Omnichannel solution provider. Our highly-acclaimed contact center operations in Bogota (Colombia) is consistently raising the bar on performance in each champion-challenger/multi-vendor environment in which we compete. Callzilla -The Quality First Call Center. We drive performance and quality across the board. Recently recognized as the "2017 Best Outsourcing Provider" by ICMI, Callzilla continues to build upon its reputation as a top near shore Omnichannel solution provider. Our highly-acclaimed contact center operations in Bogota (Colombia) is consistently raising the bar on performance in each champion-challenger/multi-vendor environment in which we compete.



Liveops, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Director Business Development

  • Nov 2016 - Jun 2017

  LiveOps is the leading home-based agent outsourcing provider of customer experience management, preparing you for peak season, low season and everywhere in between. We are redefining the customer experience with our deep expertise and capacity flexibility to help you meet today’s demands. LiveOps' home-based agent solution offers unlimited scalability to grow with program needs and overall enterprise requirements. Having access to a large pool of 20,000 agents means we can quickly and economically ramp your program to meet seasonal or event driven volume spikes. Show less



Startek

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Vice President of Sales

  • May 2015 - Oct 2016

  Startek is a Global BPO Provider with sites in US, Honduras, Jamaica and the Philippines with the common goal of delivering a better customer experience. Startek is a Global BPO Provider with sites in US, Honduras, Jamaica and the Philippines with the common goal of delivering a better customer experience.



Fusion Contact Centers, LLC

• West Palm Beach, Florida Area

• Vice President / Business Development

  • Mar 2012 - Apr 2015

  An $11 million-dollar domestically based boutique BPO company providing IB Sales, Customer Care, Retention and Technical Support from facilities in CA and NV. An $11 million-dollar domestically based boutique BPO company providing IB Sales, Customer Care, Retention and Technical Support from facilities in CA and NV.



ResultsCX

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Vice President

  • Jan 2007 - Mar 2012

  A $180 million-dollar Global Outsourcing Company providing IB/OB Customer Support from Domestic, Near Shore and Offshore Locations A $180 million-dollar Global Outsourcing Company providing IB/OB Customer Support from Domestic, Near Shore and Offshore Locations



Protocol Integrated Direct Marketing

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Vice President of Sales

  • Jan 2006 - Jan 2007

  A Multi-Million dollar global provider of integrated marketing services to a diverse client base. Offerings include full inbound/outbound customer care and acquisition, e-mail and e-commerce management, BPO solutions, replication and fulfillment solutions, agency services, direct mail capabilities and database marketing. Hunter Role. Responsibilities included developing Sales strategies for developing large new account opportunities targeting mainly Fortune 500 companies. A Multi-Million dollar global provider of integrated marketing services to a diverse client base. Offerings include full inbound/outbound customer care and acquisition, e-mail and e-commerce management, BPO solutions, replication and fulfillment solutions, agency services, direct mail capabilities and database marketing. Hunter Role. Responsibilities included developing Sales strategies for developing large new account opportunities targeting mainly Fortune 500 companies.



Technion Communications Corp

• Senior Vice President / Business Development

  • May 1998 - Dec 2005

  An $80 million-dollar Global Outsourcing Provider offering complete Global Contact Center solutions to a diverse client base encompassing the Telecommunications, Financial Services, Technology and Consumer Services/Retail industries. Locations included US, Canada, Barbados, Argentina, Colombia and the Philippines An $80 million-dollar Global Outsourcing Provider offering complete Global Contact Center solutions to a diverse client base encompassing the Telecommunications, Financial Services, Technology and Consumer Services/Retail industries. Locations included US, Canada, Barbados, Argentina, Colombia and the Philippines



PRC, LLC

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Director Client Services

  • Feb 1992 - May 1998

  ($450 million-dollar Direct Marketing organization offering integrated marketing solutions for Fortune 500 companies through Telemarketing, Database Marketing and Fulfillment/Direct Mail channels) Vice President of Client Services overseeing AT&T Client and their needs for Contact Center and Fulfillment Support - P&L responsibilities included managing the profitability of 2 designated business units consistently exceeding profit targets set by the company. ($450 million-dollar Direct Marketing organization offering integrated marketing solutions for Fortune 500 companies through Telemarketing, Database Marketing and Fulfillment/Direct Mail channels) Vice President of Client Services overseeing AT&T Client and their needs for Contact Center and Fulfillment Support - P&L responsibilities included managing the profitability of 2 designated business units consistently exceeding profit targets set by the company.



Valassis Marketing Solutions

• United States
• Advertising Services
• 700 & Above Employee

• Sales

  • Feb 1988 - Jan 1992

  ($500 million-dollar company that was the largest producer of Free-Standing Inserts in the country. Company produced and distributed 53 million 4-color booklets through a nationwide network of newspapers on a weekly basis) Account Executive - One of six people hand selected by company CEO to participate in and successfully complete an intensive 6-month Executive-led Sales Training program. ($500 million-dollar company that was the largest producer of Free-Standing Inserts in the country. Company produced and distributed 53 million 4-color booklets through a nationwide network of newspapers on a weekly basis) Account Executive - One of six people hand selected by company CEO to participate in and successfully complete an intensive 6-month Executive-led Sales Training program.