Director of Pre-Sales Engineering

• Jul 2023 - Present

Identity Governance Architect

• Jun 2022 - Aug 2023

Director of Marketing & IAM Technical Architect

• Mar 2021 - Mar 2022

• Contribute to the goals and activities of the leadership team.• Oversee marketing efforts and relations with a third-party marketing company; grew their output total output of marketing content, including a revamped.• Participate in pre-sales efforts, resulting in millions in sales.• Coordinated efforts to rank GCA as the #1 IAM service provider worldwide on Gartner Peer Insights. • Frequent lead on the company’s pre-sales meetings; develop pre-sales presentations; author or edit Statements of Works. Show less

Practice Manager, IGA Managed Services

• May 2019 - Mar 2021

• Maintained oversight of reoccurring revenue from IAM Managed Service clients.• Leveraged expertise in client IAM environments including Identity Management, Access Management, and Identity Governance; supported client workforce bases of between 8k–16k employees/contractors.• Transformed the division from a break-even operation to a sustainable and highly profitable component of GCA’s business.• Created processes that enabled GCA to maintain high value output to clients with lower priced resources (junior resources).• Provided leadership and direction related to client communications; served as the primary point of contact for phone and email support.• Planned and facilitated meetings.• Prioritized and allocated task assignments to engineers after confirming details, defining priorities, and establishing deadlines with clients.• Reviewed and optimized code and test cases.• Delivered assistance and coaching to engineers as needed.• Tracked, evaluated, and reported operational metrics, including duration of ticket resolution, engagement success, service profitability, customer satisfaction, and SLA adherence. Show less

Principal Technical Consultant

• Sep 2017 - May 2019

• Served as the Team Lead and Team Architect for multiple IAM projects in the Identity Management and Identity Governance space. • Drove the completion of 4 client projects from the ground up into highly successful IAM programs that remain operational today. • Supported a client workforce IAM environments ranging from 8k to 90k employees.

Senior Technical Consultant

• May 2016 - Sep 2017

Technical Consultant

• Sep 2013 - May 2016

GCA Technology Services is a boutique consulting firm specializing in Identity and Access Management solutions. As a technical consultant at GCA I have worked on the full life cycle of IAM projects including assessments, design / architecture, implementation, and maintenance. I have worked on IAM projects with major enterprise companies in the financial, marketing, technology, and healthcare industries. As a consultant in the world of IAM I have found the learning never stops which I totally enjoy! Show less

Manager of Product Support Services

• Aug 2012 - Sep 2013

SubItUp is an online staff scheduling solution that allows supervisors / managers / directors to make the task of creating and managing schedules for their staff, an easier and more efficient process. The software also allows employees to manage their schedules by adding, dropping, and swapping shifts with their co-workers. We focus primarily on meeting the specific needs of higher education institutions across the country but we also work with customers ranging from Comcast to the National Fire Protection Association. I managed the product education / on-boarding process, customer service, and I work with our development team on software updates. Show less

Special Education Teacher

• Mar 2008 - Aug 2012

Special Education Teacher at the Jolicoeur School in Manchester, NH. Work with students with intensive educational and behavioral needs. Currently Teaching Algebra I and Introduction to Computers. Manage 3 para-professionals and attend regular meetings with students' families, dcyf workers, and school representatives. Special Education Teacher at the Jolicoeur School in Manchester, NH. Work with students with intensive educational and behavioral needs. Currently Teaching Algebra I and Introduction to Computers. Manage 3 para-professionals and attend regular meetings with students' families, dcyf workers, and school representatives.

Data Production Specialist

• Aug 2006 - Jan 2007

Programmed online advertisement surveys with in house application. Compiled data from database and online surveys to create insightful power point presentations and excel worksheets. Worked with php and sql. Programmed online advertisement surveys with in house application. Compiled data from database and online surveys to create insightful power point presentations and excel worksheets. Worked with php and sql.