Bob Ghosh
Senior Operations Manager at MJR Capital Services Inc.- Claim this Profile
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Bio
Jayde Markus Samarzija
Bob has been a fundamental part of my success thus far in life. I worked under Bob at two different agencies during my tenure as a collector. Bob not only developed my skills but also gave me the confidence i needed to succeed in my current role as a mortgage professional. He taught me many skills when it came to dealing with people and also had the patience to correct and show me the mistakes i was making. When it comes to Bob, he is a true leader. He will always back you up and show you the respect you deserve as that is the type of person that he is. I would strongly recommend Bob to entertain any role in management as he is true leader. He is and will always be the best teacher in the industry.
Alex M.
Bob is a true "people's-manager" and naturally gains the trust of his reports almost instantly. Bob's no-nonsense way of strategizing and mentoring is the cornerstone of all his success. It was a pleasure working with Bob and I am happy to maintain frequent communication with him to this day.
Jayde Markus Samarzija
Bob has been a fundamental part of my success thus far in life. I worked under Bob at two different agencies during my tenure as a collector. Bob not only developed my skills but also gave me the confidence i needed to succeed in my current role as a mortgage professional. He taught me many skills when it came to dealing with people and also had the patience to correct and show me the mistakes i was making. When it comes to Bob, he is a true leader. He will always back you up and show you the respect you deserve as that is the type of person that he is. I would strongly recommend Bob to entertain any role in management as he is true leader. He is and will always be the best teacher in the industry.
Alex M.
Bob is a true "people's-manager" and naturally gains the trust of his reports almost instantly. Bob's no-nonsense way of strategizing and mentoring is the cornerstone of all his success. It was a pleasure working with Bob and I am happy to maintain frequent communication with him to this day.
Jayde Markus Samarzija
Bob has been a fundamental part of my success thus far in life. I worked under Bob at two different agencies during my tenure as a collector. Bob not only developed my skills but also gave me the confidence i needed to succeed in my current role as a mortgage professional. He taught me many skills when it came to dealing with people and also had the patience to correct and show me the mistakes i was making. When it comes to Bob, he is a true leader. He will always back you up and show you the respect you deserve as that is the type of person that he is. I would strongly recommend Bob to entertain any role in management as he is true leader. He is and will always be the best teacher in the industry.
Alex M.
Bob is a true "people's-manager" and naturally gains the trust of his reports almost instantly. Bob's no-nonsense way of strategizing and mentoring is the cornerstone of all his success. It was a pleasure working with Bob and I am happy to maintain frequent communication with him to this day.
Jayde Markus Samarzija
Bob has been a fundamental part of my success thus far in life. I worked under Bob at two different agencies during my tenure as a collector. Bob not only developed my skills but also gave me the confidence i needed to succeed in my current role as a mortgage professional. He taught me many skills when it came to dealing with people and also had the patience to correct and show me the mistakes i was making. When it comes to Bob, he is a true leader. He will always back you up and show you the respect you deserve as that is the type of person that he is. I would strongly recommend Bob to entertain any role in management as he is true leader. He is and will always be the best teacher in the industry.
Alex M.
Bob is a true "people's-manager" and naturally gains the trust of his reports almost instantly. Bob's no-nonsense way of strategizing and mentoring is the cornerstone of all his success. It was a pleasure working with Bob and I am happy to maintain frequent communication with him to this day.
Experience
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MJR Capital Services Inc.
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Canada
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Financial Services
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1 - 100 Employee
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Senior Operations Manager
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Jul 2022 - Present
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ARO Inc.
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Canada
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Financial Services
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100 - 200 Employee
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Ontario Branch Manager at ARO INC.
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Jul 2021 - Jul 2022
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Kronis, Rotsztain, Margles, Cappel LLP (KRMC)
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Legal Services
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1 - 100 Employee
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National Collections Manager
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Jul 2015 - Jul 2021
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Gatestone & Co.
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Canada
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Financial Services
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700 & Above Employee
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Collections Manager
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Sep 2013 - Jul 2015
Manager of ten direct reports for leading Canadian Debt Recovery Company, providing debt solutions to individuals on behalf of our clients throughout Canada. •Hire, coach and train staff on best practice procedures. Responsible for qualitative and quantitative performance management, client forecasts, and senior management policy development. . •Effectively manage time and block of business to maximize optimal results. Responsible for escalation issues that may arise. Manager of ten direct reports for leading Canadian Debt Recovery Company, providing debt solutions to individuals on behalf of our clients throughout Canada. •Hire, coach and train staff on best practice procedures. Responsible for qualitative and quantitative performance management, client forecasts, and senior management policy development. . •Effectively manage time and block of business to maximize optimal results. Responsible for escalation issues that may arise.
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Bond Street Collections Inc
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Canada
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Financial Services
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1 - 100 Employee
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Operations Manager
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Oct 2012 - Sep 2013
Manager of twenty direct reports for leading Canadian Debt Recovery Company, providing debt solutions to individuals on behalf of our clients throughout Canada. •Hire, coach and train staff on best practice procedures. Responsible for qualitative and quantitative performance management, client forecasts, and senior management policy development. . •Effectively manage time and block of business to maximize optimal results. Responsible for escalation issues that may arise. Manager of twenty direct reports for leading Canadian Debt Recovery Company, providing debt solutions to individuals on behalf of our clients throughout Canada. •Hire, coach and train staff on best practice procedures. Responsible for qualitative and quantitative performance management, client forecasts, and senior management policy development. . •Effectively manage time and block of business to maximize optimal results. Responsible for escalation issues that may arise.
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Partners In Credit Inc.
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Financial Services
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1 - 100 Employee
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Branch Manager
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Mar 2012 - Oct 2012
Manager of forty direct reports for leading Canadian Debt Recovery Company, providing debt solutions to individuals on behalf of our clients throughout Canada. •Hire, coach and train staff on best practice procedures. Responsible for qualitative and quantitative performance management, client forecasts, and senior management policy development. . •Effectively manage time and block of business to maximize optimal results. Responsible for escalation issues that may arise. Manager of forty direct reports for leading Canadian Debt Recovery Company, providing debt solutions to individuals on behalf of our clients throughout Canada. •Hire, coach and train staff on best practice procedures. Responsible for qualitative and quantitative performance management, client forecasts, and senior management policy development. . •Effectively manage time and block of business to maximize optimal results. Responsible for escalation issues that may arise.
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Collection Manager
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Feb 2006 - Mar 2012
Manager of twenty four direct reports for leading Canadian Debt Recovery Company, providing debt solutions to individuals on behalf of our clients throughout Canada. •Counsel debtors on how to rehabilitate and maintain relationships with our clients, these may include payment schedules, plan options, and settlements. Provide support to our clients in establishing litigation against unresolved cases •Hire, coach and train staff on best practice procedures. Responsible for qualitative and quantitative performance management, client forecasts, and senior management policy development. . •Effectively manage time and block of business to maximize optimal results. Responsible for escalation issues that may arise.
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Sales Agent Manager
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Aug 2003 - Nov 2005
Sales Agent Manager responsible for 20 call centre representatives in the promotion and direct sale of calling campaigns throughout Canada and the United States. Campaigns included direct end user sales, direct mailing and catalogue promotions on behalf of our clients. • Responsible for the training and development of sales staff, shift scheduling, qualitative and quantitative performance management, informing staff of product and web updates through webcast and group information sessions. • Liaison between suppliers, distribution, and sales staff to ensure complete sales cycle and provide direct support to all parties. Responsible for all escalation issues that may arise through all parties involved. • Prospecting, development and lead generation in potential markets within new and existing customer base
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Desjardins
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Canada
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Banking
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700 & Above Employee
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Business Sales, Group Network
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May 2002 - Mar 2003
Responsible for targeting new business for the 5th largest group insurance company in Canada. Worked with marketing team in developing Selectpac, an application designed to meet the Health benefit needs for small market group insurance. Provided support for two Account Executives for large market group insurance with combined new sales of $5 million dollars over 3 fiscal quarters. • Assisted in developing the methodology and deliverables for small market group insurance • Liaison between external insurance brokers, customers, and Desjardins Financial Security • Contributed to internal business needs such as a rate prices and plan designs for group benefit plans
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Education
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1990 - 1994
The University of Western Ontario
B.A., Sociology, English -
1985 - 1989
Applewood Heights Secondary School
OSSD
Community
