Experience

Courtroom Connect

• Legal Services
• 1 - 100 Employee

• Video Conference Infrastructure

  • Jan 2013 - Present

  VC Infrastructure:• Manage Courtroom Connect’s Video and Audio Conference Infrastructureo Evaluate new video products and services with the goal of: Lowering cost for providing Video and audio services Adding new features demanded by clients and sales.o Evaluate competitor’s products, services, and pricing• Manage Remote Counsel VC infrastructureo Update and Maintain VC database for all memberso Notify members on maintenance statuso Produce and send a monthly bulletin with support bulletins, best practices, FAQS and training information.• Manage Multipoint Video Bridge Eventso Manage High Level MCU events • Create and maintain training and support documents for staff and end-users.• Schedule and conduct on-going staff and end-user training.• Communicate with Sales team any new service offerings and upgrade features. o Produce Sales Support documents including feature comparisons and release notes. o Work with Sales team to compare video and web conferencing products and services as demanded by our clients. Show less

• Director of Operations

  • Jan 2002 - Present

  • Manage and perform accounting functions including invoicing, month and year-end closing, preparation of tax returns, accounts receivable and payable, purchasing and preparation of financial statements. • Administer operational processes including purchasing of videoconference equipment and components, programming equipment, and providing client support and installation services. • Manage public-room videoconference network consisting of over 250 videoconference centers throughout the United States and Canada and marketed to the Legal Community including law firms, litigation support companies and court reporting companies. Manage, support, and perform billing and scheduling services for the network. • Provide on-site and remote installation of videoconference equipment, manage and provide testing, support, and troubleshooting of equipment throughout network. Key Accomplishments: • Completed Polycom ViewStation Technical Training enabling company to offer branded support services.• Received certification as Polycom Viewstation Sales and Technical Representative.• Received certification as Polycom VSX Sales and Technical Representative Show less



LiveNote

• Director of Operations

  • Jan 1995 - Dec 2001

  • Prepare and monitor annual budgets; prepare financial statements; file sales, payroll and corporate tax returns; process telephone order and Field Sales Representatives' paperwork; and manage various financial transactions including invoicing, purchasing, and accounts receivable/ payable for a major litigation computer-software company with offices world wide, including Philadelphia, Chicago, San Francisco, Silver Spring, MD, Melbourne, Australia, and London, UK. • Develop and manage internal operations, and market software that provides deposition and courtroom-stenographic reporting services to attorneys, court reporters and litigators, including digital video conversions; video-to-text synchronizations; analog-to-video; deposition scheduling; and realtime transcription over the Internet. • Manage sales channel consisting of over 400 resellers. • Provide varied software/product support, including comparing/contrasting evaluations of competition, and technical support. Key Accomplishments: • Hired as Office Manager/Accountant; promoted to Director of Operations/Controller. • Conduct client/user trainings, both on-site and over the telephone. • Significantly reduced overhead and streamlined costs, playing key role in LiveNote achieving greatest market share of transcription software in U.S.A. Show less