Bob Farvar

Senior Principal Customer Success Manager at Oracle
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area

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5.0

/5.0
/ Based on 2 ratings
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Ray Solis

Bob is an excellent Manager. He was brought into the company during one of the most challenging circumstances our Scrum Team had encountered. In this space, he was able to execute with clear presence of mind and provide guidance and mentorship for a best path forward for the Team. As others have mentioned, Bob is very knowledgeable and has a calm, composed, and methodical way of approaching problems. I am thankful for all of the support he has given both to the Scrum Team and to myself.

Deepak Bhootra

Bob and I have worked together on mission critical engagements in the Configure Price Quote (CPQ) space that were based on complex requirements and required careful management of vendors and suppliers. Working with Bob is a positive experience. He sees the bigger picture and can also related what is being asked to him to context and strategy. He holds himself and others accountable on commitments and deadlines. Truly Mr. Dependable and Reliable. A great team player and a person who helped deliver on my promises as a business stakeholder. All the best to you Bob!

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Experience

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Principal Customer Success Manager
      • Jan 2021 - Present

      Enabling enterprise customers realize maximum value from Oracle CPQ Cloud and Subscription Management by providing implementation guidance and sharing best practices from large enterprise customer deployments. Currently supporting $28M in total Annual Recurring Revenue. Enabling enterprise customers realize maximum value from Oracle CPQ Cloud and Subscription Management by providing implementation guidance and sharing best practices from large enterprise customer deployments. Currently supporting $28M in total Annual Recurring Revenue.

    • United States
    • Software Development
    • 700 & Above Employee
    • Sr. Manager, Salesforce Enterprise Applications
      • Aug 2020 - Jan 2021

      Led two Agile SCRUM teams enhancing the Salesforce ecosystem of applications. Focused on enhancements to Salesforce CRM, Communities, ServiceCloud and Customer Success solutions to enable DocuSign's Customer Support, Services and Success teams to scale for rapid growth. Led two Agile SCRUM teams enhancing the Salesforce ecosystem of applications. Focused on enhancements to Salesforce CRM, Communities, ServiceCloud and Customer Success solutions to enable DocuSign's Customer Support, Services and Success teams to scale for rapid growth.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Solution Delivery Manager
      • Aug 2014 - Feb 2020

      Responsible for deploying global sales configuration and quotation systems to thousands of users. Managed a team of onshore and offshore developers, testers, project managers and infrastructure engineers. Succeeded in reducing turn around time for quote generation by reducing manual reviews and using pricing analytics to deliverable better deal pricing to channel partners.Areas of Expertise:Config, Price, Quote (CPQ), ERP and PLM SolutionsAgile Development with SCRUMEnterprise Application DeliveryNew Product and Service IntroductionPeople Development and MentoringStakeholder ManagementProject ManagementPortfolio ManagementCustomer SuccessVendor ManagementBudgetingManaging Technical TeamsEmpathy for end usersPassion for delivering intuitive user experiencesHighly collaborative and customer focusedAble to multitask and prioritize tasks, handle and complete multiple projects effectively in a fast-paced environment on schedule Show less

    • IT Shared Services Manager
      • Nov 2010 - Jul 2014

      My responsibilities included driving the adoption of continuous integration and DEV OPS, improving software quality and increasing the adoption of automated testing and developing the skills of project managers on our team.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Process Improvement & Planning Manager
      • Sep 2005 - Mar 2010

      Responsible for planning the software release plan, implementing process improvements for a software development team of 50 and managing a $9M annual budget

    • IT Development Manager
      • Jun 2000 - Aug 2005

      Managed a team of 10 project managers and analysts; responsible for enhancing a product data management system for HP's personal computer divisions; managed client relationship with general managers and executive staff

    • IT Program Manager
      • Jul 1997 - Jun 2000

      Managed the product data team for the HP Service SAP implementation

    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • IS&T Project and Team Manager
      • Jun 1987 - Jan 1997

      Led SAP and legacy ERP project teams, performed systems analysis and testing, designed system enhancements and implementations, Led SAP and legacy ERP project teams, performed systems analysis and testing, designed system enhancements and implementations,

Education

  • University of Michigan College of Engineering
    MS, Industrial & Operations Engineering
    1985 - 1987
  • University of Michigan College of Literature, Science, and the Arts
    BA, Economics
    1980 - 1984

Community

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