Service Leader

• May 2023 - Present

Responsibility for 1 of 2 service teams, including resources, budget and service stock.In collaboration with the Service Manager and the individual service technician to coordinate and manage the activities in the department.Activities include: Installation, escalations, service agreements, emergency calls, education, training, holidays, public holidays and time off.Follow-up on installation/delivery in collaboration with Sales and Logistics.Sale of service contracts.Daily update of service activities in CRM. Show less

Field Service Engineer

• Nov 2015 - May 2023

Repairs, installations and preventive maintenance of:Flow Cytometry (Beckman)Cellsorters/counters (Beckman)Centrifugation - All kinds (Beckman)Microscopes - All kinds (Nikon)Electron Microscopes (Jeol)Microbioreactors (m2p-Beckman)TOC measurent (HACH - Beckman)Spends my day on the following:Planning (PM, repairs and installations)Troubleshooting with customers over the phoneCommunication with sales about upcoming installations and leads gathered in the field.Making service reports after customer visits.Registering my timeInform management about any deviations regarding ISOTrainings for new products Show less

Service Engineer

• Oct 2012 - Oct 2015

Troupleshooting and repairs of Ultrasound equipment fra BK Medical. Troubleshoot down to single component. Repairing and preparing assemblys to ship out for the field service engineers Troupleshooting and repairs of Ultrasound equipment fra BK Medical. Troubleshoot down to single component. Repairing and preparing assemblys to ship out for the field service engineers

Onsite Manager

• Sep 2011 - Aug 2012

Manager with responsibility fo 4 employees. Responsible for reaching monthly budget Weekly meetings with Management Ad hoc for keeping a walk-in repairshop as its best. Manager with responsibility fo 4 employees. Responsible for reaching monthly budget Weekly meetings with Management Ad hoc for keeping a walk-in repairshop as its best.

Electronic Supporter - Product Engineering

• May 2011 - Sep 2011

Taking part of development projects.Production documentation handling.Handling of professional feedback from production.Making and review of prototypes.

Test Operator

• May 2007 - May 2011

Test of the different boards in ultrasound scanners.Error finding and repair of PCB boards.SMD solderingTroubleshooting and repair of ultrasound scanners

Technical Engineer

• 2004 - 2007

Repair and service mobile phones (Nokia, Sony Ericsson, Samsung) Customer support by phone Handling walk-in customers. Repair and service mobile phones (Nokia, Sony Ericsson, Samsung) Customer support by phone Handling walk-in customers.

IT-tekniker

• 2001 - 2004

Repairs of mobile phones and smartphones Customer support of installation of mobilephones/modem software on windows General customer support Contract handeling Repairs of mobile phones and smartphones Customer support of installation of mobilephones/modem software on windows General customer support Contract handeling

Apprentice Electronics

• 1997 - 2001