Director Of Warehouse Operations

• Aug 2018 - Present

Transformational Service Operations, Supply Chain & Customer Support Executive

• Feb 2018 - Jul 2018

Vice President, Recurring Services

• Jul 2016 - Jan 2018

Responsible for leading Recurring Services for Panasonic’s B2B Enterprise Solutions supporting large LED installations, Digital Billboard OOH Advertising and Digital Networks. Services consist of Network Operations Centers (NOC), On-site Service, Event Support, Maintenance, Parts Supply, Call Center, Depot Repair, Field Service, Warranty Administration and Extended Service Agreement Sales.

Director, Service Delivery

• Apr 2012 - Jun 2016

Responsible for leading and directing all aspects of Customer Service for the US including Parts Distribution, Call Center Operations, E-commerce Support, Depot Repair, Product Refurbishment, Field Service, Warranty Administration and Extended Warranty Sales.

Group Manager - Service Operations

• Nov 2005 - Mar 2012

Responsible for all Field Service, Depot Repair, Product Refurbishment and Service Administration Operations for the United States and Puerto Rico.

Operations Manager - National Distribution Center

• Jan 1993 - Oct 2005

Responsible for all warehousing and logistics operations in a 228K sqft highly automated and high volume National Parts Distribution Center that supported the US and Puerto Rico. The national DC housed over 110,000 sku's, shipped 2600 orders a day (50% direct to consumer) and was an industry leader in all aspects of performance.