Experience

IGFEJ - Instituto de Gestão Financeira e Equipamentos da Justiça IP

• Portugal
• Government Administration
• 1 - 100 Employee

• Systems Engineer VoIP - Cisco Unified Communications Manager

  • Feb 2022 - Present

  • Maintenance and Configuration of Cisco Unified Communications Manager, Cisco IP Phone Network, VoIP Gateways and SBCs (CUBE / Oracle) • Operation and Maintenance of remote and local integrated Voice, Video, CTI and Contact Center Systems • Monitoring and Supervision of Voice and Video Network • Webex Management and Operation • IVR implementation • QoS troubleshooting • Incident Management and Fault Resolution • Fault escalation to OEM and Vendors • Maintenance and Configuration of Cisco Unified Communications Manager, Cisco IP Phone Network, VoIP Gateways and SBCs (CUBE / Oracle) • Operation and Maintenance of remote and local integrated Voice, Video, CTI and Contact Center Systems • Monitoring and Supervision of Voice and Video Network • Webex Management and Operation • IVR implementation • QoS troubleshooting • Incident Management and Fault Resolution • Fault escalation to OEM and Vendors



Grupês Telecomunicações, lda

• Portugal
• Telecommunications
• 1 - 100 Employee

• Systems Engineer - IP Telephony / Voice Recording

  • Jul 2014 - Jan 2022

  Trading systems: • Etrali Etradeal • Etrali Open Trade • IPC Unigy • Cisco Gateways • AudioCodes Gateways • NET Gateways Recording solutions: • NICELog 8.9 • NICE Perform 3.x • NIM 4.1 • NICE Engage 6.x • NICE Compliance Center • NTR (Cybertech) • ASC V9/V10 • ASC Neo Responsibilities: • Implementation, Support, Monitoring and Maintenance of VoIP Trading Systems for Financial Markets • Implementation, Support, Monitoring and Maintenance of Voice Recording Systems at applicational level, hardware and services • Implementation, Administration and Management of data communication networks, computers, servers, operating systems and CTI applications • Implementation, Administration and Maintenance of database management systems (MSSQL/MySQL) • Planning and delivery of large scale and complex server deployments • Implementation and maintenance of internal Labs/POCs and staging environments • Creation of technical documentation related to implemented projects • Incident Management and Fault Resolution under contractual customer SLA criteria • Fault escalation to OEM and Vendors • Delivery of technical training internally and to customers • Development of pre-sales, architecture design and solution presentation to customers • Maintenance and repair of computers, servers and applications Show less



EBC, Lda

• Lisboa

• Network and Telecommunications Technician

  • Apr 2008 - Jun 2014

  Vendors implementation, pre-sales and technical support: - innovaphone - Planet - Auerswald - Imagicle - Adtran - Meru Networks - ASSMANN - Digitus - Aten - Portech - Grandstream Responsibilities: Internal Support: - Maintenance of IT infra-structure, network, PBX and telecommunications - Maintenance and management of POCs, Labs and Showroom - Maintenance and repair of computers and software applications - Maintenance and management of systems backups - Sales department technical support - Training related with new products, applications and solutions External Support: - Pre-sales: • Elaboration, planning and design of projects • Implementation and management of Labs/POCs - Solutions implementation: • Installation, configuration and maintenance of IP-PBX and TDM PBX, VoIP solutions, billing and FAX Server solutions • Installation, configuration and maintenance of equipment's, networks and IP convergence solutions (switching/routing LAN/WAN, IP surveillance systems and Wifi solutions) • Installation, configuration and maintenance of CTI applications - Technical training to customers and partners - Tests to new products and solutions in laboratory - Post-Sales Support: • RMA management • Incident Management and Fault Resolution under contractual customer SLA criteria • Fault escalation to OEM and Vendors Show less