Executive Council Member

• Jun 2020 - Present

Sr. Director of Corporate IT Infrastructure and Data Security for Edible Brands

• Dec 2022 - Jun 2023

As the Senior Director of Corporate IT Infrastructure and Data Security for Edible Brands LLC, I am responsible for overseeing the entire portfolio of Edible Brands. This includes Berry Direct (supply chain), Netsolace, Naranga, and BroadPeak (technology solutions), Farids Realty (real estate), Incredible Edibles and WolfCreek Country Club. Responsible for leading the Infrastructure, Field Services, End User and Service Reliability Engineering teams in the development and delivery of high-quality services that meet internal and external customer needs and expectations. Show less

Director of IT Operations & Security at Zaxby's Franchising LLC

• Jun 2018 - Jan 2023

Information Technology Operations Manager

• Mar 2016 - Jun 2018

Responsible for all aspects of Information Technology for Hitachi T&D Solutions, Inc. Interact with business groups to help enable sustained value in support of business functions. Strategic planning, concepts, design and implementation. Manage budget and schedule, and establish key performance indicators. Provide monitoring, reporting and analysis for efficiency, stability and security. • Senior level experience managing IT teams and network infrastructures • Insuring that all staff have the tools necessary to perform their jobs. • Responsible for oversee operations including servers, desktops, laptops, backups, disaster recovery, network, cloud operations, finance and budgeting • Develop, implement and manage processes and procedures necessary to ensure a smooth, reliable, and secure infrastructure. • Training staff on IT related aspects of their jobs. • Negotiating and overseeing vendor relationships and functions. Show less

IT Supervisor / ERP Manager / Network Administrator

• Mar 2014 - Mar 2016

Responsible for Control Southern internal network at headquarters in Suwanee GA and 7 other locations through the southeast. Project Manager for a major Salesforce implementation and IFS implementation. Responsible for migrating a company we purchase into our network and getting both networks to communicate. • Responsible for all IT related purchase and communication financial requirements by submitting information for budgets; monitoring expenses to CIO. • ERP Project Manager for ERP system implementation, researched new software for ERP selection. • Integrated Salesforce CRM with IFS ERP system. • Maintain working relationship with IT vendors and maintain contract with IT purchases and Assets. • Moved old network and SAN to DR office in Macon. • Installed a new SAN 3par network to replace old one. • Responsible for day to day operation of 7 hosts servers with 67 virtual servers, 5 domain controllers, and an exchange 2013 server. • Also manage FTP servers, AD, DNS, DHCP, HyperV servers, McAfee EPO and network printers/scanners. • Performs windows maintenance on an after hour’s schedule. Maintains eVault backup schedules and verifies that all backup are successful. • Provide Windows support during core business hours in addition to maintenance work outside of business hours as appropriate. • Responsible for maintain a Verizon account with over 190 phone on it and approving new cellphone purchases and upgrade plans. • Responsible for Tier 3 onsite and remote helpdesk support • Installed and maintained 20 new Meraki wireless AP through the locations. • Installed new checkpoint firewalls into the Headquarters • Responsible for new laptop and desktop roll out schedules. Show less

Senior Regional Systems Engineer

• Sep 2013 - Mar 2014

Responsible for Pull-A-Part Gulf Coast Region’s complete network and infrastructure. Project Manager for all special projects. • Responsible for infrastructure planning, design, and implementation of highly visible Windows 2012, 2008, 2003 servers, IIS7.5, IIS6, Microsoft SQL Server 2012 and 2008R2, SQL2005, VMWare and Cisco firewalls. • Installed and developed all environments including Development, Staging and Disaster Recovery. • Assist with special projects performing actual implementation and testing according to defined work plan. • Perform Windows maintenance and operations tasks according to defined procedures and frequencies, and respond to Windows servers incidents as well as install, configure, patch and maintain 27 DC for each location. • Maintain cloud based infrastructure across 3 data centers. • Worked on a 24/7 rotating on-call schedule. • Worked within financial budgets and monitored day to day IT expenses. • Analyze current environment and provide proactive recommendations for service improvements according to best practices. • Provide Windows support during core business hours in addition to maintenance work outside of business hours as appropriate. • Provided day-to-day end user support specific to each location. • Perform Windows maintenance and operations tasks according to defined procedures and frequencies, and respond to Windows servers incidents according to incident severity during core business hours. • Responsible for maintaining a good relationship with IT vendors. • Designed and implemented an Organizational Unit structure in an effort to ease administration with a Group Policy structure that would enabled more efficient ways of policy management and deployment across the organization. Show less

IT Manager/VMware Engineer

• Aug 2012 - Sep 2013

•Establishes network specifications by analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. •Evaluated network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls •Maintained a complete working virtual VMware network. Worked with Server 2008 R2 and 2003. •Worked with VMware Vsphere 5.1, VeeamBKUP and VeeamOne on a daily basis. •Maintained a complete day to day and bimonthly Veeam Backup of the network. •Performed and responsible for all Network upgrades, configuration and maintenance. •Responsible for an Windows Server 2008 R2 Exchange 2010 VM environment and administration •Implemented a new building wide wireless infrastructure. •Responsible for Tier 3 onsite and remote helpdesk support •Maintains high levels of network performance by performing network monitoring and analysis, and performance tuning; timely troubleshooting network problems; escalating problems to vendor. •Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. •Manage and creates websites/virtual directories as needed by Chamber initiatives and Troubleshoot and resolve web connectivity issues. •Manages SQL Database Backups of SQL Server Data. •Network Create and delete user accounts as necessary Manage user permission to data drives •Manage on site SEP Management Antivirus software and updated all computers. •Troubleshoot and repair server/Workstation Hardware failures. Troubleshoot and repair LAN connectivity issues. •Maintain an assest list of PC maintenance, warranty exchanges and yearly upgrades. Maintain an active PC inventory. •Special project manager for all of the Metro Atlanta IT project needs. Show less

Senior Systems Engineer

• Jan 2012 - Aug 2012

•Tier 3 onsite and Remote Support and conducted scheduled site visits to insure client satisfaction. •Active directory administration entailing network account creation, deletion, OU management and security permission changes. •Resolved a history of problematic network failure by troubleshooting LAN/WAN connections on multiple client sights. •Stabilized, expanded and protected client network and PC environment. Built new Domain Controllers, file servers, terminal server, file/print sharing and domain to maximize performance. Windows 7, XP, Server 2008 R2, 2008, 2003 and 2003 SM. •Directed the implementation and performance tuning of Windows 2003 and 2008 server environments for client’s global operations. •Directed and migrated new DC from 2003 to 2008. Worked with server 2003, 2003 Small Business, 2008 and 2008 R2 •VMware administration experience with designing, implementing and troubleshooting. •Also manage FTP servers, AD, DNS, DHCP, DC, VMware servers, and wireless access points for multiple clients. •Exchange server 2003/ 2007/2010 and Microsoft 365 administration entailing user and group mailbox management, data archiving, security permissions management, and distribution list management. •Remotely supported over 300 users from different organizations and clients •Supported VOIP phone systems video conferencing systems and various wireless devices •Supporting over 25 different client organizations across the greater Atlanta metropolitan area •Managed client data backups via, cloud technologies, external tape backups and external hard drive backup solutions •Acronis Backup image software was utilized for creating desktop and laptop images used for deployment •Converted clients to more robust backup technologies and documented procedures for troubleshooting in company knowledge base •Client network firewall installation and maintaining including Cisco ASA and Cisco Pix devices. •Configured network modems in coordination with internet service providers, ISP. Show less

Senior Systems Engineer

• Mar 2011 - Oct 2011

• Implemented a new Windows Server 2008 SM4 server for entire Cherokee County School District. • Upgraded all the desktops in the district to SM4 from SM3 on Windows XP/Vista/Windows 7 machines. • Implemented 4 new Windows Server 2008 Waterford servers for entire Cherokee County School District. • Upgraded all the desktops in the district to Waterford 4 from 3 on Windows XP/Vista/Windows 7 machines. • Maintain a good working relationship with Cherokee County School District. • Used VMware to create and maintain Knowledge Boxes for each ES and MS in Cherokee County School District. • Maintain a working Windows Server 2008 SM4 server for entire district. • Maintain all the desktop computers for the district for SM4 and Waterford. • Maintain 4 working windows server 2008 Waterford 4 servers. • Project management with the district and with sales Team to get the most out of the district software. • Building, maintaining, and developing a strong professional relationship with Sales team and their clients and vendors. • Assisting with pre-sales activities providing technical expertise in sales planning and presentations. • Providing back up support to sales staff and other technical field resources outside of Cherokee County and performing diagnostics and repair of complex systems used to deploy Pearson products. Show less

Senior Systems Administrator

• Jan 2008 - Mar 2011

• Migrated the asset database from Access to Altiris. • Implemented an Adobe Breeze server. • Migrated all the printers from a Windows Server 2003 to a Windows Server 2008 server and all their print drivers to the HP Universal printing systems. • Responsible for computer support of 1 National location and 5 Regional Locations • Assist the Engineering Team on a daily basis. • Responsilbe for maintaining an active AD for the Cisco phone system. • Testing and evaluation new hardware and software before deploying. • Responsible for and maintained an inventory database and responsible for removal of decommissioned equipment. • Maintained and added, deleted, disabled, changed passwords, created exchanged accounts, and distribution groups in Active Directory. • Responsible for Upgrading Exchange from 2003 to 2010 • Responsible for the setup and maintenance all network printers. • Responsible for keep an up-to-date inventory. • Responsible for communications problems to Bellsouth. • Setup Polycom conferencing equipment and AV equipment. • Responsible for maintaining, repairing, and troubleshooting blackberry users, goodlink users and iphone users. • Installed servers, switches, PC’s, routers, printers, and all other equipment. Show less

Senior IT Manager/Windows Systems Administrator

• Mar 2005 - Nov 2007

Responsible for the company’s entire network and coordinated all Project Management for all IT related projects. Assigned all calls for 39 locations in 4 states, 580 desktop computers, 95 laptops and 105 tablets pc. Responsible for all IT related purchases and keeping good relationship with IT vendors. All computer support in a TCP/IP environment for the entire company. Maintained a working WAN and LAN. Upgraded exchange from 5.5 to 2000 and then again from 2000 to 2003. Maintained a working Cisco ASA5510 which hosted all VPN users and some LAN to LAN locations. Maintained a working Barracuda Spam Firewall and a Sonicwall for internet traffic. Worked with Cognos and Octane 8 reporting tools. Show less

Network Support Administrator

• Apr 2004 - Mar 2005

• Setup 4 new Williams Brother Lumber locations. • Responsible for computer support of 14 locations and users • Responsible for maintaining, repairing, and troubleshooting 27 laptops and 25 blackberry users. • Responsible for and maintained an inventory database. • Upgrade servers from Windows Server 2000 to 2003. • Maintained and added, deleted, disabled, changed passwords, created exchanged accounts, and distribution groups in Active Directory. • Maintain an active AD for the Nortel phone system. • Worked Citrix got to my pc • Setup and maintained network and windows printers and UNIX dot matrix printers. • Responsible for communications problems to Bellsouth and Alltel. • Installed and setup all necessary computer equipment for 4 new locations. • Assisted the Network Administrator • Installed servers, switches, PC’s, Blackberry’s, routers, printers, and all other equipment. • Assembled and built quality computers for several users. Show less

Computer Specialist

• Oct 2000 - Apr 2004

• Responsible for computer support on a help desk supporting 600+ users in a TCP/IP environment. Proficient with Windows 95/98/2000 and XP. • Assisted in a major conversion from Token-Ring to Ethernet. Worked on and managed a migration from Novell to Native Mode Windows 2000 Environment. • Troubleshoot as well as build computers as needed. Skilled with most popular software packages on the market. Installed servers, switched, hubs, and cables. • Interacted with 600+ users on a helpdesk. • Configures and Preps all computers and workstations. • Install and maintain the LAN printers in the building • Troubleshoot and repairs servers and users’ machines. • Support 75 Laptop users • Worked with Citrix VPN • Setup and created accounts for all new users in Active Directory • Reinstalled software and setting’s on the computers in the building. • Maintained the inventory and the removal of all surpluses. • Installed blackberries, computers, and setup networking equipment for the smallpox response team. • Migrated all local user accounts to the domain in the building. • Responsible for on Floor on a five story building. (approximately 80 users). • Set up Polycom conferencing equipment and AV equipment. • Assisted the Network Administrator on a day to day basis. Show less