Experience

HOUSTON METHODIST HOSPITAL
• United States
• Medical Practices
• 200 - 300 Employee
• Patient Access Representative

  • May 2019 - Present


Drexel University

• United States
• Higher Education
• 700 & Above Employee

• IT Help Desk Representative

  • Mar 2016 - Mar 2017

   Performed various administrative/managerial tasks and assisted in any project management duties, ensuring that all policies and procedures were followed  Provided project planning, management and implementation assistance  Assisted in analyzing business process data and created reports that were presented directly to management  Collected information of several IT companies to create data for the internship program  Managed administrative tasks in the department, prepared summaries and managed information flow  Provided helpdesk support and answered questions regarding product features and resolved user problems  Worked closely with department managers to develop more efficient ways to complete various business processes Show less



SAP America

• United States
• Higher Education

• IT Helpdesk Support

  • Sep 2015 - Mar 2016

   Utilized SAP tools such as ADAM, CMP, ISP, SISM to keep asset records up-to-date and ensured proper lifecycle management  Registered, tracked and closed issues reported to the service desk into call logging system and assign to appropriate technician  Offered IT services for end users and resolved routine request and responded to requests for installation and helped to replace PCs  Provided workstation troubleshooting and support functions including installation of new or upgraded hardware and software  Coordinated and scheduled data center work requests using SharePoint between SAP and the third-party IMAC provider, Insight  Managed and monitored SAP’s data center workflow status and performance of the hardware systems  Produced reports documenting business performance, and identified areas for workflow enhancement  Managed communication, and coordinated with clients to understand assets needs & requirements, and evaluated existing process workflows to enhance while still meeting business requirements  Created and managed Excel spreadsheets with all networking information for assets acquired under SAP’s Purchase Order  Documented and followed-up on inquires and service requests  Provided technical support for selection, configuration, and maintenance of hardware Show less

• IT Help Desk Representative

  • Mar 2014 - Dec 2014

   Performed research and developed an Excel lead list including contact information of 200+ local health organizations to management for the public health event  Performed project filing and assisted Project Managers with tracking of staff training)  Maintained hardware/software and another lab equipment  Familiarize students with basic operating information of lab equipment  Provided students with basic internet navigation procedures  Assisted students with printing needs  Coordinated with Director of Public Health Department to organize 500+ individual folders with schedules and resource materials for new student orientation and prospective students, resulting in an increase in freshman for the consecutive terms  Partnered with department managers to monitor and track progress of meeting deadlines  Created new procedures to manage student files  Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving student and faculty technical issues.  Documented all issues and generated reports detailing common problems and error trends.  Performed administrative functions including scheduling appointments for faculty and resolved student inquiries regarding class registration issues  Served as mentor in computer labs and trained students Show less