Blessing Aderanti

at Lumos Global
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos Mainland, Lagos State, Nigeria, NG

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Credentials

  • ALX Virtual Assistant Course_Honors
    alx_africa
    Oct, 2022
    - Nov, 2024
  • ALX Virtual Assistant Course_Honors
    alx_africa
    Oct, 2022
    - Nov, 2024
  • Virtual Assistant
    alx_africa
    Oct, 2022
    - Nov, 2024
  • Customer Service Concepts And Strategy Basics
    Metropolitan School of Business and Management UK-LAGOS
    Nov, 2021
    - Nov, 2024
  • Fundamentals Of Human Resource Management
    Network of Human Resource Professionals (nHRP)
    Jun, 2021
    - Nov, 2024
  • Customer Service Skills
    Alison
    Nov, 2020
    - Nov, 2024
  • How May I Help you Training
    iSON Xperiences Ltd - Leading Global CX Management Company
    Nov, 2015
    - Nov, 2024
  • IT Essentials
    Cisco
    May, 2014
    - Nov, 2024

Experience

  • Lumos Global
    • Renewable Energy Semiconductor Manufacturing
    • 100 - 200 Employee
      • Jan 2016 - Present

      • Jan 2018 - Sep 2018

      Pre-book appointments & Pre-plan dispatch routes for all technicians for proper SLA ManagementOptimize service delivery (swaps / non-swaps resolution) within assigned territory to guarantee customer satisfaction within communicated SLAsProvision of planning support to all Technical support staffProvide field reports on Solar Power System (SPS) activities in assigned territory to respective Line ManagersEnsure proper record keeping of replacement & faulty systems in client location Show less

      • Aug 2016 - Jan 2018

      Log in complaint and any relevant data of customers, categorize it for resolution and record keepingKeep customer informed through progress reportfind out if customer satisfied with resolutionforward complaint to another level of authority if appropriate.

      • Aug 2016 - Jan 2018

  • iSON Xperiences Ltd - Leading Global CX Management Company
    • United Arab Emirates
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Inbound Customer Service Representative
      • Sep 2015 - Aug 2016

Education

  • Ahmadu Bello University
    Bachelor of Science - BS, Chemistry
    2008 - 2013

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