Blessing Osademe
Senior Technical Support Analyst (Team Lead) at Helium Health- Claim this Profile
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Emem Udofia
I have had the privilege of working closely with Blessing for 4 years at Helium Health. It is with great enthusiasm that I write this recommendation. Blessing is an exceptional professional who consistently brings her best game to the table. One of the most impressive aspects of Blessing's work is her ability to solve complex problems, lead a team to success, and think outside the box. Blessing is not only a top-notch Customer Success Analyst but also a fantastic team player. She is always willing to collaborate and share knowledge, making her a true asset to any project or team. I have no doubt that Blessing will continue to excel in her career and make significant contributions wherever she goes. She has my highest recommendation, and I'm confident that her skills and dedication will greatly benefit any organization lucky enough to have her on board. Best regards, Emem Udofia.
Itoro Akpan
I highly recommend Blessing Osademe for her outstanding contributions as a former colleague during my time together at Helium Health. Blessing is a professional Technical Support Analyst and she consistently demonstrated exceptional technical expertise and dedication to customer satisfaction. Her teamwork and problem-solving skills were invaluable to our project's success. I'm confident that she would be a valuable asset to any team or organization.
Emem Udofia
I have had the privilege of working closely with Blessing for 4 years at Helium Health. It is with great enthusiasm that I write this recommendation. Blessing is an exceptional professional who consistently brings her best game to the table. One of the most impressive aspects of Blessing's work is her ability to solve complex problems, lead a team to success, and think outside the box. Blessing is not only a top-notch Customer Success Analyst but also a fantastic team player. She is always willing to collaborate and share knowledge, making her a true asset to any project or team. I have no doubt that Blessing will continue to excel in her career and make significant contributions wherever she goes. She has my highest recommendation, and I'm confident that her skills and dedication will greatly benefit any organization lucky enough to have her on board. Best regards, Emem Udofia.
Itoro Akpan
I highly recommend Blessing Osademe for her outstanding contributions as a former colleague during my time together at Helium Health. Blessing is a professional Technical Support Analyst and she consistently demonstrated exceptional technical expertise and dedication to customer satisfaction. Her teamwork and problem-solving skills were invaluable to our project's success. I'm confident that she would be a valuable asset to any team or organization.
Emem Udofia
I have had the privilege of working closely with Blessing for 4 years at Helium Health. It is with great enthusiasm that I write this recommendation. Blessing is an exceptional professional who consistently brings her best game to the table. One of the most impressive aspects of Blessing's work is her ability to solve complex problems, lead a team to success, and think outside the box. Blessing is not only a top-notch Customer Success Analyst but also a fantastic team player. She is always willing to collaborate and share knowledge, making her a true asset to any project or team. I have no doubt that Blessing will continue to excel in her career and make significant contributions wherever she goes. She has my highest recommendation, and I'm confident that her skills and dedication will greatly benefit any organization lucky enough to have her on board. Best regards, Emem Udofia.
Itoro Akpan
I highly recommend Blessing Osademe for her outstanding contributions as a former colleague during my time together at Helium Health. Blessing is a professional Technical Support Analyst and she consistently demonstrated exceptional technical expertise and dedication to customer satisfaction. Her teamwork and problem-solving skills were invaluable to our project's success. I'm confident that she would be a valuable asset to any team or organization.
Emem Udofia
I have had the privilege of working closely with Blessing for 4 years at Helium Health. It is with great enthusiasm that I write this recommendation. Blessing is an exceptional professional who consistently brings her best game to the table. One of the most impressive aspects of Blessing's work is her ability to solve complex problems, lead a team to success, and think outside the box. Blessing is not only a top-notch Customer Success Analyst but also a fantastic team player. She is always willing to collaborate and share knowledge, making her a true asset to any project or team. I have no doubt that Blessing will continue to excel in her career and make significant contributions wherever she goes. She has my highest recommendation, and I'm confident that her skills and dedication will greatly benefit any organization lucky enough to have her on board. Best regards, Emem Udofia.
Itoro Akpan
I highly recommend Blessing Osademe for her outstanding contributions as a former colleague during my time together at Helium Health. Blessing is a professional Technical Support Analyst and she consistently demonstrated exceptional technical expertise and dedication to customer satisfaction. Her teamwork and problem-solving skills were invaluable to our project's success. I'm confident that she would be a valuable asset to any team or organization.
Credentials
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Customer Service in the Field
LinkedInSep, 2023- Sep, 2024 -
IT Service Desk: Customer Service Fundamentals
LinkedInSep, 2023- Sep, 2024 -
Technical Support Fundamentals
GoogleNov, 2022- Sep, 2024 -
Effective Problem-Solving and Decision-Making
CourseraMay, 2021- Sep, 2024 -
High-Impact Business Writing
CourseraMay, 2021- Sep, 2024 -
Innovative Customer Service Techniques
LinkedInFeb, 2020- Sep, 2024 -
Human Resources Foundations
LinkedInJan, 2020- Sep, 2024
Experience
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Helium Health
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Nigeria
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Technical Support Analyst (Team Lead)
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Apr 2023 - Present
• Supervise and assign support tasks to team members, mentor and provide guidance to junior analysts.• Provide technical expertise and guidance to the support team. • Foster a culture of continuous learning and skill development.• Conduct Quality Assurance (QA & Product Monitoring) checks for system updates• Collaborate with development teams to test new features.• Ensure software updates meet quality standards and compliance requirements.• Manage Customer Experience, monitor customer satisfaction and gather feedback. • Identify and implement improvements to enhance the customer experience.• Contribute to strategic planning for support operations. • Maintain expertise in EMR software and stay updated on industry trends.• Maintain a positive and professional attitude with clients.• Log and manage incidents and requests using ITSM tools Show less
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Junior Technical Support Analyst (Team Lead)
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Feb 2021 - Mar 2023
• Troubleshooting issues and guiding EMR software usage.• Address customer complaints, provide timely solutions and follow-up.• Handle inbound requests through email, calls, chats, or in-person interactions.• Collaborate with the Tech Support Tier 2 team to resolve issues promptly.
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Customer Success Analyst
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Mar 2020 - Jan 2021
• Assist in onboarding and implementation of Helium Health's EMR software for healthcare providers.• Gather and relay client feedback for EMR software improvement.• Identify upselling opportunities to boost revenue.
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Support Analyst
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Sep 2018 - Mar 2020
• Provide technical and operational support and training to healthcare providers on Helium Health’s EMR platform.• Support for staff on the software and general computer support.• Manage IT incidents, service requests, and technical issues promptly.• Perform routine system maintenance, updates, and upgrades.
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Operations Supervisor
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Jan 2018 - Oct 2018
• Ensures the safety and efficiency of poultry farm operations. • Records data and creates reports on worker attendance, and animal growth. • Assigns duties to farm workers and ensures that they are carried out in an efficient manner. • Oversee the machinery that performs certain tasks. • Train new workers. • Enforce workplace sanitation practices to prevent the spread of disease. • Ensures the safety and efficiency of poultry farm operations. • Records data and creates reports on worker attendance, and animal growth. • Assigns duties to farm workers and ensures that they are carried out in an efficient manner. • Oversee the machinery that performs certain tasks. • Train new workers. • Enforce workplace sanitation practices to prevent the spread of disease.
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Educational instructor
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Aug 2017 - Nov 2017
• Plan, prepare and deliver instructional activities. • Create instructional resources for use in the classroom. • Create positive educational climate for students to learn in. • Meet course and school-wide student performance goals. • Participate in ongoing hands-on training sessions. • Preparation of spreadsheet and assessment report. • Plan, prepare and deliver instructional activities. • Create instructional resources for use in the classroom. • Create positive educational climate for students to learn in. • Meet course and school-wide student performance goals. • Participate in ongoing hands-on training sessions. • Preparation of spreadsheet and assessment report.
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Education
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2011 - 2016
University of Port Harcourt
Bachelor of Agriculture, Agricultural Economics
Community
