Senior Business Analyst

• Nov 2021 - Present

Unified Content Management Solution ImplementationI was involved in the successful implementation of a digital content management platform and web app for a high-profile client, utilising a single authoring technique and unified model for authors, with content stored on a consolidated CMS with the capabilities of delivering to multiple endpoints. As a result, the client was able to - streamline its content management process, delivering high quality content to customers giving them a good on-line experience, and leverage advanced data analytics to make data-driven decisions, helping to stay competitive in the market place Show less

Senior Business Analyst

• Nov 2021 - Present

Business Analyst

• Jan 2017 - Oct 2021

ERP Implementation (Payroll module): I was involved in the implementation of payroll module of a cloud-based ERP solution which was a part of a full implementation of a cloud-based ERP, the aim was to automate the payroll administration from a manual process and reducing risk of error in payroll management in a manner that supported the organisation growth ambition. The result was a more streamline and efficient payroll system, enabling the organisation to save time and resources and achieve greater productivity and profitability. Digital CRM: Facilitated the implementation of Salesforce CRM. For capturing leads on company website and managing customer interactions. The goal of the project was to identify and follow up on new leads enquiring about training service. I was accountable for documenting and analysing requirements as well as collaborating closely with the development team for implementing the solution for production. Training Platform Integration: Spearheaded the process of capturing user requirements for designing a bespoke training platform across the organisation. The project aimed to deliver an integrated and centralised training platform that captures all training request, status, outcome and deliver analytical reporting capabilities for the tracking and monitoring platform usage for the line manager and training providers. Show less

Program Support Specialist

• Jan 2013 - Dec 2017

Shared Function/Program Support Specialist: Supported successful delivery of critical internal facing projects and programs including planning and implementing performance appraisal processes, creating awards programs, providing logistics support, and producing reports to aid management decision-making processes. This has led to positive organizational outcomes, including increased employee engagement, streamlined processes, and enhanced management decision-making capabilities. Shared Function/Program Support Specialist: Supported successful delivery of critical internal facing projects and programs including planning and implementing performance appraisal processes, creating awards programs, providing logistics support, and producing reports to aid management decision-making processes. This has led to positive organizational outcomes, including increased employee engagement, streamlined processes, and enhanced management decision-making capabilities.