Student Administration Manager (Student Records)

• Jul 2021 - Present

Assistant Student & Academic Service Manager (Programmes)

• May 2020 - Jul 2021

At Newcastle University London, I act as the operational lead for attendance monitoring, Personal Extenuating Circumstances (PEC) & Timetabling. I am currently: Working on data management and producing various monthly reports for senior management Acting as the escalation point for staff and students- dealing with complaints and disciplinaries. Ensuring that staff members possess the current knowledge of the university’s policies & procedures and encouraging further development in lacking areas. I plan, organize and delegate work, monitor progress and ensure that a high standard of customer service and consistent advice is delivered to students and staff within the set SLA. I oversee 5 Programme Support Officers, promote a professional ethos and ensure SLA and KPIs are met. I ensure accurate student assessment records are maintained and coordinate preparations for Board of Examiners meetings. I oversee the London campus examination arrangements in liaison with the Student & Academic Service Manager, ensuring effective implementation of University processes. Oversee production of study guides, programme handbooks and Virtual Learning Environment community pages Working with my manager and other departmental staff to update current process and encourage the continuous improvement of systems, processes and service levels.

Student Support Team Leader

• Nov 2018 - Apr 2020

Within my first 3 months at Arden University, I was the driving force in updating a lot of documentation templates which the student support team now utilises. I managed 5 staff members at my campus. I also supervised the updating & dissemination of our timetables to students every 6 weeks. I allocate specific tasks and portfolio to my team members with the aim to improve their knowledge in specific areas of the job and also give them ownership of certain tasks. At Arden, I organised and delivered several group and 1:1 trainings on: -Progression- accessing each students credits, identifying Push backs, repeaters and other anomalies and, contacting these student’s with this information. -Timetables (creating, amending and cascading to students), -Excel training- basic user guides and particularly how to apply them to our various spreadsheets we use daily -Basic Student Finance training -Creating registers and so much more. .

Student hub advisor

• Oct 2017 - Nov 2018

As the hub is the centre for all information for Students and staff members at GSM London, I provide skilled, high quality, accurate and timely information, advice and guidance in response to student and staff enquiries. My current specialisms are: Student Funding, welfare advice, wellbeing advice, interruptions and other academic processes. As the hub is the centre for all information for Students and staff members at GSM London, I provide skilled, high quality, accurate and timely information, advice and guidance in response to student and staff enquiries. My current specialisms are: Student Funding, welfare advice, wellbeing advice, interruptions and other academic processes.

Student Support Adviser

• Jan 2016 - Oct 2017

At BIMM London, I worked as a student support advisor with heavy focus on pastoral and wellbeing support. This type of support required building a rapport with a cohort of over 500 students who I was solemnly supporting. Most of the students I attended to were particularly ones who are vulnerable or experiencing emotional or practical difficulties that are affecting their learning. At BIMM London, I worked as a student support advisor with heavy focus on pastoral and wellbeing support. This type of support required building a rapport with a cohort of over 500 students who I was solemnly supporting. Most of the students I attended to were particularly ones who are vulnerable or experiencing emotional or practical difficulties that are affecting their learning.

Senior Sales Advisor

• Oct 2014 - Jan 2016

Residential services

• Sep 2013 - Jul 2015

Volunteer support youth worker

• Jan 2015 - May 2015