Experience

Citizens Disability

• United States
• Consumer Services
• 100 - 200 Employee

• Electronic Medical Record Specialist

  • Sep 2021 - Present

  • Processes requests for health information. • Handles phone calls to explain compliance policy. • Request medical records, enter information into the CRM database, and send a follow-up letter to the facility if records are not received. • Communicate necessary information to management staff and supervisors to assure the accuracy of data. • Prepared, and submitted medical records requests, and documented clients' payments. • Received & verified payments, and performed other clerical functions such as faxing documents and answering phone calls. Show less



Rapid Phone Center

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Agent

  • Aug 2022 - Dec 2022



eCore Services

• United States
• Information Services
• 100 - 200 Employee

• Phone Representative

  • Aug 2021 - Dec 2021

  • Handle 250+ outbound calls per week to different regarding our services • Performing data entry on tracking systems for recording call notes, questions, and suggestions. • Demonstrating the ability to handle pressure when meeting deadlines and performance goals • Handle 250+ outbound calls per week to different regarding our services • Performing data entry on tracking systems for recording call notes, questions, and suggestions. • Demonstrating the ability to handle pressure when meeting deadlines and performance goals



Outsource Global

• Nigeria
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Phone Support

  • May 2020 - Jul 2021

  • Handle 250+ inbound and outbound calls per week, answering customer inquiries and resolving issues. • Attending regularly scheduled video conferences for team meetings and one on one coaching to improve great customer service. • Performing data entry on tracking systems for recording call notes, questions, and suggestions. • Demonstrating the ability to handle pressure when meeting deadlines and performance goals. • Handle 250+ inbound and outbound calls per week, answering customer inquiries and resolving issues. • Attending regularly scheduled video conferences for team meetings and one on one coaching to improve great customer service. • Performing data entry on tracking systems for recording call notes, questions, and suggestions. • Demonstrating the ability to handle pressure when meeting deadlines and performance goals.