System Analyst

• 2022 - Present

•Create Detailed User Manuals•Create Detailed high level Business Cases as well as System Documentations.•Create Test Cases for System upgrades and Newly developed Systems.•Facilitating User Training on Systems•Defining business requirements and reporting them back tostakeholders.•Conducting tests, surveys, and workshops•Drove and led several system implementations•Responsible for Documenting all Document Version Controls•Supporting, Testing, Implementing all NBC Systems Show less

Applications Specialist

• 2015 - Present

Information Technology Support Technician

• Jan 2018 - Jan 2022

• Install and configure appropriate software and functions accordingto specifications• Organize and schedule upgrades and maintenance• Develop and maintain local networks in ways that optimizeperformance• Maintain Helpdesk System as well as configuration

Information Technology Intern

• Jan 2014 - Jan 2015

Fix computer hardware