Team Lead, Solution Support Delivery Coordinator / I.T Specialist Solution Delivery

• Jan 2021 - Present

•Leading the SharePoint Support Team providing SharePoint Support at MTN Nigeria end to end, driving the team to meet up SLA with dashboard, analyzing and reporting.•Overseeing all stages of product creation including design and development.•Implementing training processes for all technical personnel.•Increase sales revenue with 20% growth.•Regularly holding Team meetings to help address challenges and questions regarding current and upcoming projects.•Provided Tier II Technical Support all Lotus Beta Analytics Customers (over 5,000+ employees).•Managed 24/7 technical support call center operations by building teams, strategies and process that focused on client success.•Coordinated the team in handling 60+ technical calls and 50+ emails daily and consistently met service standards of 90% or more.•Setup Cloud App Security for CBN.•Deploying and ensuring all workstations at Development Bank of Nigeria and Impact Credit Guarantee Limited gets the latest Patch update using SCCM.

Specialist Solution Delivery

• Sep 2019 - Jan 2021

•Deploy Office 365 tenant for Impact Credit Guarantee.•Perform periodic reviews on all Enterprise applications to maintain compliance to Information Security Policies, Standard and Guidelines.•Develop threat and vulnerability management policies and manage Security Information and Event Management (SIEM)•Deploy SCCM (System Center Configuration Manager) for Development Bank of Nigeria and Impact Credit Guarantee for End-Point Security.•Setup and Deploy Microsoft Cloud App Security, Microsoft Intune, Azure Information Protection, Mobile Device Manager, and configuration policies for Data Loss Prevention (DLP) for Development Bank of Nigeria and Impact Credit Guarantee.•Facilitate Training on Cyber Security Awareness for Development Bank of Nigeria.•Facilitate Training on Cyber Security Awareness for Security and Exchange Commission, Nigeria.•Facilitate Training on Cyber Security Awareness for Nigeria Incentive-Based Risk Sharing System for Agricultural Lending (NIRSAL).•Windows 10 upgrade for NNPC.•Certified Ethical Hacker bootcamp at Nile University.•Deployment of Active Directory at Credit Impact Guarantee.•Microsoft Intelligent Security Solutions workshop at AEDC and Niger Delta Power Holding Company of Nigeria.

Junior IT Infrastructure

• Feb 2019 - Sep 2019

•Setup site recovery and replication of on premises server to Azure.•Migration of G-suite mailboxes to Exchange online platform.•System Center Configuration Manager setup and capturing of windows 10 1803 image.•Debug and profound solution to replication issues and other problem that may arise on Azure, computer devices and network.•Synchronization of on-premises Active Directory.

IT Support

• Feb 2019 - Jan 2021

•Simulate Phishing attacks on employees to measure Staff awareness.•Facilitate Training on Cyber Security Awareness for Development Bank of Nigeria.•Setup and Deploy Microsoft Cloud App Security, Microsoft Intune, Azure Information Protection, Mobile Device Manager and configuration policies for Data Loss Prevention (DLP).•Deploy SCCM (System Center Configuration Manager) for Development Bank of Nigeria and Impact Credit Guarantee for End-Point Security.•Provide support regarding information security incident, handling and associated tickets.•Worked closely with Microsoft Security Solutions to conduct Health assessment.•Created a secure file transfer system to eliminate anonymous login to server.•Run day to day cyber and physical security operations for the company.•Responded, managed and resolved IT support queries via phone, email, remote connection and face to face that achieved highly satisfied feedback.•Provided timely and effective support, including taking remedial action, marshaling support resources, and communication with users, ensuring maximum availability of production applications.•Implement policies on Office 365 Admin portal to quarantine phishing mail, malicious links and malware.•Installation of Software application across workstations using SCCM.•Setup Virtual meetings on webex.

IT Specialist

• Sep 2018 - Jan 2019

IT Specialist

• Mar 2016 - Oct 2016

Industrial Trainee

• Apr 2013 - Aug 2013