Experience

Forcontact Europe SA

• IT



ALTEN

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Specialist

  • Jan 2013 - Present

  Network Systems Engineer Technical Support for the HD service project TAC (Technical Assurance Customers). Service Specialist 2nd level for issues related to the mobile network and the fixed network (GSM, UMTS, LTE), National Vodafone Italy, Voice and Data Service. Managing issues. Ticket and Work Order Management reporting anomalies (SW BMC Remedy ITSM), managing escalations to third parties and partners, KPI reporting. Vodafone Italy Technical Specialist Vodafone Italy Sistemista di Rete per il servizio HD Technical Support del progetto TAC (Technical Assurance Customers). Servizio di assistenza specialistica di 2° livello per problematiche relative alla rete mobile , e rete fissa (GSM, UMTS, LTE) nazionale di Vodafone Italia, servizio Voce e Dati. Gestione di problematiche . Gestione di Ticket e Work Order di segnalazione anomalie (ITSM SW BMC Remedy), gestione delle escalations verso terze parti e partners, reporting KPI. Vodafone Italy Technical Specialist Vodafone Italy