Customer Success Manager

• May 2023 - Present

Referral Partner Manager

• Jan 2022 - Jan 2023

As a Referral Partner Manager at Tive, I excelled in building and maintaining strong relationships with referral partners to ensure their success. I provided training and support to ensure they were properly equipped to generate leads and increase revenue, and monitored and reported on their performance to track progress and identify areas for improvement. I also developed and implemented effective strategies to increase referrals from existing partners and identify new referral partners, collaborating with internal teams to align referral partner efforts with the company's goals and objectives. In addition, I attended industry events and conferences to build relationships and promote the company. I possess cultural awareness, English proficiency, business acumen, relationship building skills, a results-oriented mindset, and strategic thinking skills to manage a Referral Partner Program for the EMEA region. When creating a Referral Partner Program, I excelled in defining program goals, developing partner agreements, identifying potential referral partners, providing training and support, tracking and reporting on performance, analyzing metrics and KPIs, and providing incentives and rewards for performance. Show less

GjirafaMall Account Representative

• Feb 2021 - Jan 2022

As a GjirafaMall Account Representative, I managed and developed relationships with key accounts on the e-commerce platform, identifying opportunities for growth and providing strategic recommendations to increase sales. Collaborating with cross-functional teams, including sales, marketing, and product, I ensured key accounts were aligned with company goals and objectives. Conducting regular account reviews, I discussed performance metrics, opportunities for growth, and addressed any issues or concerns with key accounts. I developed and executed promotional campaigns and marketing initiatives to drive sales and increase customer acquisition and retention. Providing exceptional customer service, I promptly responded to inquiries and resolved any issues or concerns. Utilizing data analysis and reporting, I identified trends and insights to improve the customer experience and drive sales. I also spearheaded the design and implementation of numerous automated dashboards, reports, and tracking systems for the platform, streamlining manual processes and reducing friction across the team. Show less

Partner Development

• May 2018 - Feb 2021

As a Partner Development Manager at GjirafaMall, I was responsible for developing and executing partnership strategies aligned with the company's business objectives. I conducted research to identify potential partners for the platform and initiated and maintained relationships with partners to ensure their satisfaction and retention. I coordinated with internal teams to ensure successful onboarding of new partners and the timely resolution of partner issues, while also tracking and reporting on partner performance to optimize results and improve partner engagement. Show less

Business Support

• Sep 2017 - May 2018

As a Business Support at GjirafaMall, I was responsible for onboarding 30 local vendors and helping them set up their online stores within the first few months of our launch. It was my duty to manage contracts and agreements with these vendors, ensuring that they received timely and accurate payments and that any issues or concerns they had were resolved promptly. I worked closely with internal teams to ensure the seamless integration of vendor products onto our platform, contributing to the successful launch of GjirafaMall, which has since become the leading e-commerce platform in Kosovo. Through my strong communication and relationship-building skills with local vendors, I established GjirafaMall as a trustworthy and reliable partner for their e-commerce needs. Show less

Business Analyst

• Apr 2017 - Sep 2017