Customer Service Agent

• Mar 2023 - Present

- Deal with queries regarding outstanding accounts - Negotiate repayments of accounts owed to our clients, such as repayment plans - Updating accounts - Working with customers to understand their income & expenditure - Resolve/log all disputes to ensure accounts are actioned, followed up appropriately and that all relevant parties are notified of the results accordingly - Deal with queries regarding outstanding accounts - Negotiate repayments of accounts owed to our clients, such as repayment plans - Updating accounts - Working with customers to understand their income & expenditure - Resolve/log all disputes to ensure accounts are actioned, followed up appropriately and that all relevant parties are notified of the results accordingly

Sales Consultant

• Nov 2021 - Mar 2023

- Managing incoming enquiries - phone, walk-in & email - Developing sales pipelines through converting enquiries into reservations - Organising and preparing reports and contracts - managing databases and files - Processing BACS payments & invoicing - Upkeeping stock management of merchandise weekly - Chasing outstanding debt payments and arranging collection - Working towards KPI targets monthly - Employee of the Month 2x - Managing incoming enquiries - phone, walk-in & email - Developing sales pipelines through converting enquiries into reservations - Organising and preparing reports and contracts - managing databases and files - Processing BACS payments & invoicing - Upkeeping stock management of merchandise weekly - Chasing outstanding debt payments and arranging collection - Working towards KPI targets monthly - Employee of the Month 2x

Business & Management Student

• Sep 2020 - Mar 2023

1st Year Modules: Quantitative Methods, Interpreting Management, Accounting, International Business, Organisation Studies, Management First, Foundations in Digital Enterprise, and Markets & Consumption Interruption for 2 years, returning in September 2023. 1st Year Modules: Quantitative Methods, Interpreting Management, Accounting, International Business, Organisation Studies, Management First, Foundations in Digital Enterprise, and Markets & Consumption Interruption for 2 years, returning in September 2023.

Investment Banking & Asset Management

• Jul 2021 - Jul 2021

Business, Operations & Marketing

• Jul 2021 - Jul 2021

Supervisor/Team Member

• Sep 2018 - Aug 2020

- Prepared products and packaged orders, ensuring correct items & high quality - Kept all serving areas spotlessly clean for optimal hygiene levels & customer satisfaction - Advising customers on baked goods selection and taking orders - Tracking product expiry dates and arranging their use accordingly - Prepared products and packaged orders, ensuring correct items & high quality - Kept all serving areas spotlessly clean for optimal hygiene levels & customer satisfaction - Advising customers on baked goods selection and taking orders - Tracking product expiry dates and arranging their use accordingly

Business Student

• Sep 2018 - Aug 2020

Modules: Contract Law, Business Accounting, Recruitment and Selection, Developing Teams in Business, Human Resource Management, Managing a Business Event, Understanding Business Ethics & Starting a Small Business Modules: Contract Law, Business Accounting, Recruitment and Selection, Developing Teams in Business, Human Resource Management, Managing a Business Event, Understanding Business Ethics & Starting a Small Business