Regional Sales Manager

• Dec 2021 - Present

I am responsible for leading the team of 12 store managers to ensure excellent store operations, optimal performance and providing exemplary service for our customers. Key responsibilities: - Management of 12 Tuš FMCG stores - Planning future sales revenue and cooperating in marketing projects - Analysing sales, stock and performance data and reporting to senior management - Active promotion and implementation of sales strategies - Providing insights and advances in store management - Employing, managing, coaching and educating store managers - Conducting evaluation interviews and giving feedback to employees about their work - Overseeing customer satisfaction an providing corrective measures in order to increase customer retention - Operational execution in opening of a new concept store - Shop in a Box - Monitoring competition and proposing measures - Leading or participating in projects Show less

Regional Sales Manager

• Dec 2020 - Oct 2021

- Overseeing the performance of 6 LIDL stores - Recruiting and talent management of employees - Providing leadership insights and education to store managers and assistants - Educating and motivating workers for maximum retainment - Overseeing key performance indicators and acting accordingly - Ensuring sales and productivity targets are met - Streamlining workflow - Overseeing the performance of 6 LIDL stores - Recruiting and talent management of employees - Providing leadership insights and education to store managers and assistants - Educating and motivating workers for maximum retainment - Overseeing key performance indicators and acting accordingly - Ensuring sales and productivity targets are met - Streamlining workflow

Assistant Manager of hotel operations - Sava Hoteli Bled

• Mar 2018 - Dec 2020

- Assisting in management of 6 hotels (1100+ beds) in Bled- Overseeing financial performance and reporting to the general management- Overseeing budget use and tight control of costs- Motivating and coaching employees- Providing additional education and ensuring highest standards of service to hotel staff- Coordinating with all hotel departments- Planning and controlling up-selling revenue- Ensuring optimal work performance and cost efficiency- Holding department meetings overviewing guest satisfaction, performance and koordinating events- Implementing and controlling new work tasks, strategies and company standards- Participating in sales and marketing opportunities for raising revenue- Planning investments and future development of hotel properties in Bled- Participating in guest events - Handling complaints Show less

Front Of House - Destination Bled

• Apr 2015 - Mar 2018

- Organizing and managing a team of 30 receptionists in 6 separate hotels in Bled- Hiring, motivating and educating employees in front office- Ensuring optimal work performance and cost efficiency- Implementing and controlling new work tasks, strategies and company standards - Managing the online Small Luxury Hotels partnership of the Grand Hotel Toplice***** - overseeing financial performance, creating tailored packages, participating in sales and marketing opportunities- Responsible for online reputation and guest relations on Trip Advisor- Destination representative for public relations- Controlling set standards - Planning and controlling up-selling revenue to maximize profits - Overseeing guest satisfaction and handling complaints- Coordinating with all hotel departments in order to achieve best quality service, guest satisfaction and maximizing revenue Show less

Front Office Manager

• Sep 2014 - Apr 2015

MICE sales and account manager

• Aug 2012 - Oct 2014

- Active sales and organization of events and congresses- Generation of proposals and contracts- Management of events and congereses in 3 conference hotels in Bled- Prospecting for potential clients and handling site inspections- Analyzing revenues and planning future income - Market research and benchmarking - Development and successful launching of new marketing ideas- Trade shows participation

Receptionist

• Mar 2009 - Aug 2012

Representative

• Sep 2010 - May 2012

- Attending turism promotional exhibitions with Slovenian Tourist Board(ITB, Free Munich, CMT Stuttgart,...) - Attending turism promotional exhibitions with Slovenian Tourist Board(ITB, Free Munich, CMT Stuttgart,...)