Experience

G&F Châtelain S.A.

• Commercial Customer Service Representative

  • Aug 2012 - Present

  - Follow up of customers' orders, from the registration into the ERP system until the final delivery (confirmation of sales price and delivery time in accordance with the logistics department, entry of stock availability pick forms, invoicing, preparation of the necessary export documents, entry of customs' declaration into E-dec system, booking near the forwarders, follow up of shipments until the final delivery, management of the eventual transport litigation). - Follow up of suppliers' orders so that they get on time the agreed components to produce other components which our purchase department placed on order to them. - Management of customers' weight accounts (calculation of necessary gold and platinum customers' supplies). - Management of customers' returned products to be repaired or exchanged (issue of credit note, entry of repair quotation, communication of delivery time). - Price updating into the ERP system. - Management of Cites documents. - Entry and follow up of ATA carnets.



Pequignet watches

• Customer Service Representative

  • Jan 2007 - Aug 2012

  Main contact for 5 agents and for the international importers - In charge of the whole export markets, from the receipt of orders until the delivery of goods (orders entry in the ERP system, confirmation of price and delivery-time to customers, order picking, invoicing). - Management of exports : issue of customs' documents, booking near the forwarders, follow up of shipments until the delivery. - Management of ATA carnets. - Management of Cites documents. - Management of the agent collections. - Follow up of consignment products. - Presence at Baselworld.



Regnier Paris

• France
• Facilities Services

• Executive assistant & export assistant

  • Mar 2004 - Dec 2006

  - Follow up of export customers' orders. - Invoicing & entry of export documents. - Organization of export shipments (booking near the forwarders & follow up). - Accounting reminders. - Organization of export salesmen business trips (visas order, flight & hotel booking, organization of appointments with customers). - Entry and follow up of ATA carnets. - Organization of our participation to International Fairs. - Presence at Baselworld - Order taking - Follow up of export customers' orders. - Invoicing & entry of export documents. - Organization of export shipments (booking near the forwarders & follow up). - Accounting reminders. - Organization of export salesmen business trips (visas order, flight & hotel booking, organization of appointments with customers). - Entry and follow up of ATA carnets. - Organization of our participation to International Fairs. - Presence at Baselworld - Order taking



SA C. BOUHELIER / SA Claude HELIER

• Executive assistant & export assistant

  • Jun 1988 - Dec 2003

  - Follow up of export customers' orders. - Invoicing & entry of export documents - Organization of export shipments (booking near the forwarders & follow up). - Accounting reminders. - Management and follow up of the salesmen collections. - Entry and follow up of ATA carnets - Organization of Baselworld & presence during the whole duration. - Business trips to Greece, Portugal, Hungary to visit customers & to do some prospection. - Follow up of export customers' orders. - Invoicing & entry of export documents - Organization of export shipments (booking near the forwarders & follow up). - Accounting reminders. - Management and follow up of the salesmen collections. - Entry and follow up of ATA carnets - Organization of Baselworld & presence during the whole duration. - Business trips to Greece, Portugal, Hungary to visit customers & to do some prospection.