Experience

Mauna Kea Resort

• United States
• Hospitality
• 1 - 100 Employee

• Director of Front Office

  • Apr 2023 - Present

• Assistant Director of Front Office

  • Oct 2022 - Apr 2023

  Oversee daily operations for the Front Office Departments, work with the Hotel Assistant Managers to ensure we are providing our best Aloha Spirit to our Legacy & High Profile Guests.



Holiday Inn Seattle Downtown BMI

• General Manager

  • Jun 2021 - Jul 2022



Holiday Inn Express Kailua-Kona BMI

• Kailua Kona, Hawaii

• General Manager

  • Apr 2019 - Jun 2021



Staybridge Suites Seattle-Fremont BMI

• Seattle, Washington

• General Manager

  • May 2016 - Apr 2019

  As a General Manager, I ensure the safety of my guests and employees. I work closely with my head departments to ensure every department runs smoothly and have the support needed and reliever the best customer service possible. In addition of working with my head departments, I have an open communication with the VPs, Area Managers, and my Revenue Manager as we work together to provide each other support, and maximize revenue for the hotel. We are located just 3.5 miles away from Downtown Seattle in the beautiful neighborhoods of Fremont (The center of the Universe) and Wallingford. Show less



Staybridge Suites Seattle- Fremont BMI

• Greater Seattle Area

• Assistant General Manager

  • Oct 2015 - May 2016

  Worked closely with the General Manager, assisted and delivered great customer service to our guests and families. Conducted monthly safety meetings, processed payroll, answered any guests inquiries or concerns, worked closely with my Front Desk Staff to ensure all Check-in and Checking-Out procedures were met per Brand Standard. Hosted the Social and interacted with guests and their families, assisted other departments as needed. Worked closely with the General Manager, assisted and delivered great customer service to our guests and families. Conducted monthly safety meetings, processed payroll, answered any guests inquiries or concerns, worked closely with my Front Desk Staff to ensure all Check-in and Checking-Out procedures were met per Brand Standard. Hosted the Social and interacted with guests and their families, assisted other departments as needed.



Staybridge Suites Las Vegas

• Las Vegas, Nevada Area

• Assistant General Manager

  • Nov 2012 - Oct 2015

  Worked closely with the General Manager, assisted and delivered great customer service to our guests and families. Conducted monthly safety meetings, processed payroll, answered any guests inquiries or concerns, worked closely with my Front Desk Staff to ensure all Check-in and Checking-Out procedures were met per Brand Standard. Hosted the Social and interacted with guests and their families, assisted other departments as needed. Worked closely with the General Manager, assisted and delivered great customer service to our guests and families. Conducted monthly safety meetings, processed payroll, answered any guests inquiries or concerns, worked closely with my Front Desk Staff to ensure all Check-in and Checking-Out procedures were met per Brand Standard. Hosted the Social and interacted with guests and their families, assisted other departments as needed.



Staybridge Suites® Hotels

• United States
• Hospitality
• 700 & Above Employee

• Sales Coordinator/Guest Service Representative

  • 2007 - 2012

  Provided reliable source of revenue to hotel by contacting and closing contracts with various sporting organizations and leisure groups. I provided excellent customer service to our corporate hotel guests, made travel reservations, and coordinated billing operations with customers and third parties. I assisted management with their administrative needs. Provided reliable source of revenue to hotel by contacting and closing contracts with various sporting organizations and leisure groups. I provided excellent customer service to our corporate hotel guests, made travel reservations, and coordinated billing operations with customers and third parties. I assisted management with their administrative needs.



Park Terrace Senior Retirement Home

• Waitress

  • Oct 2005 - Jun 2007

  I provided customer service to residents while working as a waitress. After six months I supervised servers/waitresses and provided on-the-job training to new employees. I provided customer service to residents while working as a waitress. After six months I supervised servers/waitresses and provided on-the-job training to new employees.