Experience

TriCal, Inc.

• United States
• Farming
• 1 - 100 Employee

• Credit Manager

  • Aug 2018 - Present

  Conduct in-depth investigations for customers applying to obtain Credit. Monitor current and past due accounts with weekly report findings sent to management. Assist sale teams with Invoices, customer information, credit line requirements, and any additional information needed to facilitate the transaction. Make credit decisions by conducting thorough credit Investigations through credit reports, Dun & Bradstreet Reports, and credit references. Reach out to the customer’s Accounts Payables department to obtain payment or if needed, setup a payment plan if they are having cash flow problems. In addition to monitoring accounts, follow up with customers to resolve payment issues and discrepancies. Ensure our receivables by gathering customer’s payment history, California State Registrations, Name changes, Credit References and submitting all the information to our insurer, Euler Hermes. Perform pre-closing tasks, including verifying legal name of entity, reviewing organizational documents to determine authorized signers. Report monthly past-dues to our insurer as well as submitting new accounts to get coverage. Attend monthly credit managers meeting to discuss the status of accounts and share best practices. Personally visit the largest customers to establish relations. Recommend changes to the credit policy to senior management. Perform annual reviews on our customers that have a credit line of $500K and over to ensure they are paying prompt to other companies or if there are significant changes to their situation. Review and optimize older credit forms including credit applications, contact logs, credit summary sheets and other additional forms pertaining to customer credit. Show less



Apoyo Financiero, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Assistant Manager

  • Aug 2016 - Aug 2018

  Apply outstanding communication skills and product expertise to coach customers through the loan application process. Maintain utmost security when working with customer files to conduct credit history checks, manage applications, process transactions and payments, or update customer records. Stay informed of any changes to the client’s circumstances by reaching out to customers by phone and conducing site visits. •Train new team members on the operations of the branch, including the verification process to recommend a loan, cash handling, and collections. •Constantly give feedback to the team on how to recuperate accounts that are past due. • Assist the general manager with reports on revenues and collections for the branch, as well as in depth financial, status reports for the Regional and District Managers. • Assist with customer conflict resolution. Collection Specialist Lead the collections process of the branch by initiating client visits, re-negotiating payment terms, and coordinating successful litigation and garnishment procedures: • Researching and compiling documents for court litigation. • Attend court to secure civil judgments, and negotiate settlements. • Maintain and update customer case files. • Initiate contact with Sheriff’s Department and employers to begin wage garnishment, while partnering with our collections team to shorten timelines for case resolution. • Support Commissioner and Servers with detailed information about the case Show less



DRINKS IN

• Brazil
• Food and Beverage Services
• 1 - 100 Employee

• Business Owner

  • Jan 2011 - Jul 2013

  Overcame financial and marketing challenges to launch an innovative ‘after 8:00 pm’ food and spirits establishment in the Venezuelan capital. This included creating the business plan, securing funding, hiring and managing food delivery drivers, while developing traditional and social media marketing and advertising. Key Accomplishments: • Attracted private investment to launch the company by writing and presenting a comprehensive business plan that made the case for the company’s viability. • Created and vastly expanded the customer base by rolling out innovative marketing campaigns, building the company’s social media presence via Facebook, WhatsApp, and email marketing. Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Intern

  • Sep 2010 - Sep 2011

  Collaborated with colleagues to conduct product testing and manage office administration. This included managing invoices, compiling credit card reports, manually calculating commissions, performing account reconciliations, and documenting new procedures. Key Accomplishments: • Help to manage credit card product development by partnering with team to roll out user acceptance testing. • Help to create innovative SMS and HTML media campaigns that built brand awareness and motivated users to purchase. Show less



Uraima Falls Lodge

• Logistics

  • Sep 2007 - Sep 2010

  Within a major international fishing destination, promptly responded to diverse client needs and ensured every visitor complaint was resolved. Managed customer food, entertainment, transportation, and service requests, while assisting guests and colleagues with English-Spanish translation. Key Accomplishments: • Ensured guests received an optimal experience by applying top customer service and logistics management at all stages of the fishing adventure. • Eliminated confusion and clarified expectations by accurately translating and interpreting written documents and verbal discussions for guests. Show less