Experience

Hagerman & Company

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2014 - Present



Lohmann

• Inside Sales

  • Aug 2013 - Jul 2014

  • Managed over 300 in-house accounts with quotes, pricing negotiation, order status. • Developed opportunities through cold-call prospect, leads driven via webinars, email promotions, trade shows and events, web enquiries and phone enquiries. • Ensured opportunities are qualified properly and ensure referral to Direct Sales Representative as appropriate. • Responsible to consistent inbound activities ranging from general inquiries to closing deals. • Build and maintained relations with potential and existing customers. • Collected and consolidated reports on monthly Sales performance for individual Sales Reps. • Utilized CRM to ensure activities are documented properly, opportunities are forecasted accurately, and adequate information regarding the prospect and/or opportunity is communicated. • Escalated issues and concerns when appropriate to internal departments. • Handled all trade show events from scheduling to managing all equipment and material needed. • Provided administrative support to VP of Sales and outside Sales Reps.



Picarro, Inc.

• United States
• Environmental Services
• 200 - 300 Employee

• Customer Service Representative

  • Mar 2013 - Jul 2013

  • Responsible to provide accurate and prompt solutions to the customer issues ranging from order entry, generating and processing invoices, managing warranty and service program. • Support all Sales Representative to help exceed customer’s expectations by investigating problems and providing the correct solution within company guidelines. • Assist Customers and Sales teams with pricing, shipping, product availability, terms and conditions, stock issues, and order expedite. • Enter new part numbers or update existing part numbers with accurate hierarchy and other details into ERP/billing system. • Collaborate both with Sales team, Operations and other Departments such as Finance and Shipping to find the best way to resolve issues. • Respond to and investigate customer inquiries, concerns, and issues via phone, fax, and emails in a timely and courteous manner.



Global Imagination

• Santa Clara

• Customer Care

  • Feb 2010 - Mar 2013

  • Received all pre and post sales calls, technical support request, order status, purchase orders, order changes, adjustments, and cancellations directly from domestic and international customers. Achieve and maintain rapport with customers and work to give them the best possible service. • Managed account/pipeline via SalesForce. • Reviewed all incoming Sales orders and agreements for accuracy. • Worked closely with Expeditor and Production control regarding deliveries of all scheduled shipments. • Scheduled trainings and installations of all systems domestic and international. • Worked with the accounting department concerning credit status and support contracts. • Scheduled all technical calls between Tech support and Customer. • Handled and manage all RMA’s • Prepared all quotations for Sales Reps and update forms and price sheets upon request from Management. • Analyzed all incoming emails for teach support, rma’s and sales, and determine their significance and plan their distribution and plan of action. • Maintained files of active orders and post activities such as change notices, scheduling changes, partial shipments, and credit changes. • Maintained community site users and respond to new requests for membership and eligibility. • Maintained and updated database with technical drawings and product information. • Managed and maintained outside Sales and Executives’ schedules. • Assisted with expense reports, letters, spreadsheet, financial statements and other documents as needed by CEO and Sales Representatives.



Hoya ConBio

• Customer Service Rep

  • 2003 - 2005



RFMD (now Qorvo, Inc.)

• United States
• Semiconductor Manufacturing
• 400 - 500 Employee

• Inside Sales

  • 1993 - 2000

• Inside Sales

  • 1993 - 2000

• Inside Sales

  • 1993 - 2000