Experience

Haverhill Public Schools

• United States
• 100 - 200 Employee

• McKinney Vento Liaison

  • May 2022 - Present

  • Ensure homeless, foster children and unaccompanied youths enroll in school immediately • Assist homeless families obtaining enrollment documentation • Provide homeless families with basic need resources and referrals in the community • Request and coordinate transportation to homeless and foster care students • Participate in best interest determination meetings for foster care students to succeed academically • Coordinate events for homeless families, school parents, staff & the community



OLIVE IN JULY INC

• United States
• Civic and Social Organizations

• Volunteer Work : Board member

  • May 2018 - Present

  • Assist with the preparation, organization and animation of events-activities • Provide outstanding customer service and registering people in different events • Assist with digital marketing posting events, activities & videos on Facebook • Assist with the preparation, organization and animation of events-activities • Provide outstanding customer service and registering people in different events • Assist with digital marketing posting events, activities & videos on Facebook



Lawrence Counsel on Aging The Center

• Lawrence, MA

• Program Administrator Assistant

  • Jan 2012 - Present

  • Answered incoming calls and transfer them to the appropriate department • Assisted in the organization of: Food pantry, Field trips, exercises, bingo, and volunteers works for seniors, health fair • Provided translation English-Spanish: Nurse’s Station and TRIAD meeting workshops, Prepared reports, flyers, presentations • Answered incoming calls and transfer them to the appropriate department • Assisted in the organization of: Food pantry, Field trips, exercises, bingo, and volunteers works for seniors, health fair • Provided translation English-Spanish: Nurse’s Station and TRIAD meeting workshops, Prepared reports, flyers, presentations



Family Services of the Merrimack Valley

• Lawrence MA 01840

• Family Support Worker

  • Dec 2016 - Dec 2022

  • Conducted prospective client’s interviews and completing a family need assessment • Created an individual development plan to help clients meet their goals • Provided verbal and written translation services to clients as needed • Provided referrals to various local organizations based on the client’s need • Facilitated parenting education curricula and keeping record services provided • Assisted with Community outreach preparations and organization • Helped clients with resume preparation, job search and job coaching



The United State Census Bureau

• Boston, Massachusetts, United States

• Enumerator/Census Taker

  • Jun 2020 - Aug 2020

  • Conducted and researched on behalf of the U.S. Census Bureau to collect household and demographic information by canvassing the assigned areas • Verified household addresses and ensuring that all maps and address lists are correct • Conducted and researched on behalf of the U.S. Census Bureau to collect household and demographic information by canvassing the assigned areas • Verified household addresses and ensuring that all maps and address lists are correct



Lawrence Community Works

• Financial Coach & Vita Site Coordinator

  • Jan 2016 - Dec 2016

  • Identified clients' financial situation reviewing credit report, incomes, assets, debts, balance sheet• Assisted clients enrolling in a debt management plan to meet the financial goals as needed• Provided financial workshops and one-one financial coaching to program’s participants• Screened and connected clients with community organizations and public benefits• Planned and organized community outreach• Organized and coordinated the income tax preparation program VITA site for low-middle income population, ensuring the site is in compliance with all IRS VITA site requirements, organizing team meeting to keep my team updated• Recruited, scheduled volunteers & IRS staff on a regular basis to keep VITA site open as schedule & adequately staffed• Ensured that a quality review is conducted on each return prepared by volunteers tax preparers• Ensured that all tax returns are electronically filed with the IRS in a timely manner • Ensured rejected returns are either corrected or the affected taxpayer contacted• Maintained accurate up-to-date records of volunteers certifications and volunteer hours• Promoted Vita Site program throughout community, in the radio, social media and Telemundo Boston

• VITA-Site Bilingual Administrative Assistant

  • Jan 2016 - Mar 2016

  • Provided outstanding customer service• Coordinated the taxpayer’s appointments book and reminders phone calls.• Explained the site’s preparation process to the taxpayer including required documentation to bring to the appointment. • Helped the Site as tax preparer when is needed. • Assisted Site Coordinator with program logistics, Volunteers hours, VITA Site goals & expenses• Developed and maintained schedules for all volunteers to ensure there is adequate coverage and Coordinated volunteer recognition event



Novitex Enterprise Solution

• Andover, MA

• Customer Service Associates

  • Aug 2015 - Dec 2015

  • Answered incoming calls and provided outstanding customer services, received, verified, processed and tracked all incoming/outgoing mail electronic, manual updated electronic tracking mails and packages daily and researched mail improperly addressed • Answered incoming calls and provided outstanding customer services, received, verified, processed and tracked all incoming/outgoing mail electronic, manual updated electronic tracking mails and packages daily and researched mail improperly addressed



Internal Revenue Service

• United States
• Government Administration
• 700 & Above Employee

• Contact Representative

  • Nov 2014 - Apr 2015

  • Provided technical assistance to individuals by telephone managing the account, negotiating installment agreement • Referred difficult issue to upper management while maintaining positive rapport with customers • Resolved and addressed wide range of issues/problem that required unique solutions • Secured, analyzed and protected sensitive personal and financial information to reduce disclosures errors applying tax code to assist taxpayers understanding and meeting their tax responsibilities



Lawrence Council On Aging

• Lawrence, MA

• Volunteer Coordinator

  • Oct 2012 - Oct 2014

  • Recruited, screened, interviewed and trained new volunteers with program assignments • Followed up with volunteers on regular basis and serving as a liaison • Organized volunteer’s appreciation activities • Maintained accurate records of volunteers and volunteer hours served • Provided resources to clients and referrals in the community • Recruited, screened, interviewed and trained new volunteers with program assignments • Followed up with volunteers on regular basis and serving as a liaison • Organized volunteer’s appreciation activities • Maintained accurate records of volunteers and volunteer hours served • Provided resources to clients and referrals in the community