Experience

Uniform Color Company

• Customer Care Supervisor

  • Mar 2019 - Present

  Holland, Michigan The Customer Care Supervisor supports and directs the Customer Service Representatives; leads, trains, directs, and advises customer service personnel to provide outstanding professional customer service. Supports UCC philosophy focused on facilitating the growth and transformation of the organization, continually improving quality, and driving to a world class safety environment.

• Customer Care Specialist

  • Aug 2009 - Present

  Holland, Michigan Serve as account support. Responsible for working cooperatively with sales team and all internal resources to ensure complete customer delight and providing a one point of contact for our customers. Supports UCC philosophy and standards and is personally involved in continuous improvement. • Responsible for handling and following through with all customer inquiries. • Work closely with production, quality, lab and all other internal departments to ensure customer orders are being met… Show more Serve as account support. Responsible for working cooperatively with sales team and all internal resources to ensure complete customer delight and providing a one point of contact for our customers. Supports UCC philosophy and standards and is personally involved in continuous improvement. • Responsible for handling and following through with all customer inquiries. • Work closely with production, quality, lab and all other internal departments to ensure customer orders are being met and communicated. • Accurately process customer transactions such as quotes, feedback and returns. • Educate customers on terminology, processes, products, services and procedures related to our business. Also developing the partnership by learning these things about each customer. • Have a "can do" attitude and the mentality that if I can do it, it's part of my job • Monitor scheduled shipment dates to ensure timely delivery • Assist Account Managers in the development order process • Chase hot orders and provides proper communication to customers on status • Send out requested certificates, including MSDS, Certs, copies of invoices, etc. • Manage/assist in price increase activities.

• Mixer

  • Nov 2006 - Aug 2009

  Holland, MI Produce high quality color concentrates in accordance with UCC standards and customer specifications.To support UCC philosophy and standards and to be personally involved in continuous improvement. • Weighs materials on scales according to written instructions. • Mixes following proper procedure as developed by company. • Communicates material needs with Material Handlers. • Sets up and cleans hoppers. • Cleans mixer, including mixing blades. • Scans pigments and materials… Show more Produce high quality color concentrates in accordance with UCC standards and customer specifications.To support UCC philosophy and standards and to be personally involved in continuous improvement. • Weighs materials on scales according to written instructions. • Mixes following proper procedure as developed by company. • Communicates material needs with Material Handlers. • Sets up and cleans hoppers. • Cleans mixer, including mixing blades. • Scans pigments and materials of jobs. • Operates mixing software. • Follows safety procedures as designated on mixing equipment. • Follows housekeeping requirements. • Responsible for keeping work area safe. • Responsible for wearing safety equipment. • Provide assistance to all other production positions as required by Supervisor. • Executes plant cleanliness expectations without direction • Follow UCC Quality System approved work instructions and procedures and help improve these as needed.



AVIS

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Agent

  • Aug 2005 - Oct 2006

  Holland, MI Handle all the administration and inquiries involved with renting vehicles to businesses and the public. • Complete essential rental information to complete rental process • Inform customers of rental rates and educate customers on terms and conditions of contract • Inform customers of options and sales products • Train new employees successfully • Maintain vehicles • Create reservations • Received payments • Bank deposits made when needed