Experience

Midland Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Executive Administrative Assistant

  • Aug 2022 - Present

  Urbandale, Iowa, United States -Management of projects for CEO & CFO -Task oriented in prioritizing and managing competing deadlines and projects -Digital and physical marketing -IT troubleshooting and administration -Community networking and engagement -Database and document management and organization



By Blake Austin

• Founder

  • Dec 2019 - Present

  -Digital Marketing for small businesses and entrepreneurs -Graphic design services including, but not limited to: logos, websites, business cards, event invitations -Coaching in marketing and Sales -Helping small businesses and entrepreneurs grow and thrive -Managing, processing, packaging, and shipping physical items



2nd Life DSM Agency

• Digital Marketing Manager

  • Jun 2021 - Jul 2022

  West Des Moines, Iowa, United States -Social media manager -Content creation -managing of projects and deadlines



Eurofins Food Assurance

• Belgium
• Food and Beverage Services
• 1 - 100 Employee

• Certification Project Manager

  • Mar 2019 - Jul 2022

  Louisville Metropolitan Area Management of top client accounts. Scheduling of GFSI and non-GFSI audits. International relations between the US and China, India, Canada, Mexico, Spain, Singapore, UAE including Dubai, and Germany. Building and maintaining relationships with auditors and clients. Training of new employees. Salesforce administration. Leading and managing global marketing initiatives. Curating and ghost writing of international blog posts



Businessolver

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Member Advocate

  • Jul 2018 - Mar 2019

  West Des Moines, Iowa ● Answer an average of 100+ inbound and outbound calls daily professionally, with high energy and a positive attitude ● Experience in COBRA administration, Verification and condolence processing, fulfillment of sensitive documentation, COBRA administration, Direct Bill Processing, ACA administration, HIPPA regulations ● Resource and creative problem solving by anticipating areas of concern or risk. ● Actively licensed in Iowa Life, Accident and Health, and Long-Term Care. ●… Show more ● Answer an average of 100+ inbound and outbound calls daily professionally, with high energy and a positive attitude ● Experience in COBRA administration, Verification and condolence processing, fulfillment of sensitive documentation, COBRA administration, Direct Bill Processing, ACA administration, HIPPA regulations ● Resource and creative problem solving by anticipating areas of concern or risk. ● Actively licensed in Iowa Life, Accident and Health, and Long-Term Care. ● Ensure compliance in all areas of processing, completing all transactions timely and accurately ● Effectively work on daily operational tasks and correcting and verifying import and export files and data with insurance carriers, clients, and company personnel. ● Take accountability for entire process from receipt of work to resolution and closure ● Assist members with insurance benefit choices, presenting all available options. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Research Remediation Analyst

  • Oct 2017 - Jul 2018

  West Des Moines, Iowa ● Determine appropriate course of action for accounts, conducting investigative steps to fully identify issues, research, corresponding, and processing actions to resolve property issues. ● Communicating with customers, managers, agencies, regulators, and vendors to ensure resolution/negotiation of sensitive and time-critical matters ● Serving as an intermediary to resolve and correct identified risks to each property. ● Review loans to ensure compliance and standards are met… Show more ● Determine appropriate course of action for accounts, conducting investigative steps to fully identify issues, research, corresponding, and processing actions to resolve property issues. ● Communicating with customers, managers, agencies, regulators, and vendors to ensure resolution/negotiation of sensitive and time-critical matters ● Serving as an intermediary to resolve and correct identified risks to each property. ● Review loans to ensure compliance and standards are met, while assessing risks and pursuing appropriate actions for a resolution ● Maintaining high productivity, quality, and consistency. ● Steadily improving performance ● Adhering to set guidelines and procedures, while effectively determining best processes going forward

• Mortgage Claims Analyst

  • May 2017 - Oct 2017

  West Des Moines, Iowa ● Investigating, analyzing, and determining claimability of non-recoverable loan transactions ● Adapting to rules and regulations to ensure processes meet provided standards ● Corresponding with various levels of management and employees to gather necessary documentation to support claim decisions. ● Maintaining high productivity while consistently achieving 90%+ quality ● Steadily improving performance ● Independently judging and thinking critically with… Show more ● Investigating, analyzing, and determining claimability of non-recoverable loan transactions ● Adapting to rules and regulations to ensure processes meet provided standards ● Corresponding with various levels of management and employees to gather necessary documentation to support claim decisions. ● Maintaining high productivity while consistently achieving 90%+ quality ● Steadily improving performance ● Independently judging and thinking critically with creativity in order to accurately assess and determine processing of information.



Kamy Investments

• Property and Office Manager

  • Jul 2015 - May 2017

  Denton, TX ● Promoted from General Secretary to Office Manager in less than 6 months ● Planning, organizing, and leading office personnel ● Hiring, training, and evaluating employees ● Performing and managing company bookkeeping ● Creating and maintaining marketing and advertising ● Developing office budgets and optimizing expenses ● Accommodating customer needs ● Implemented employee scheduling, delegation, and deadlines ● Effectively communicating with owners, contractors, and… Show more ● Promoted from General Secretary to Office Manager in less than 6 months ● Planning, organizing, and leading office personnel ● Hiring, training, and evaluating employees ● Performing and managing company bookkeeping ● Creating and maintaining marketing and advertising ● Developing office budgets and optimizing expenses ● Accommodating customer needs ● Implemented employee scheduling, delegation, and deadlines ● Effectively communicating with owners, contractors, and vendors Show less



Reliable Reports

• United States
• Insurance
• 1 - 100 Employee

• Commercial Lines Reviewer

  • Aug 2013 - Jan 2016

  Lewisville, Texas Insurance Underwriting for Commercial and Residential realms Import and data entry for underwriting Individual and teamwork approach Consistent completion of quality reporting prior to deadlines Efficient and effective time management Cross trained in Commercial, Residential, and Roofing High attention to detail



MISSION DENTON

• United States

• Summer Intern

  • Jun 2013 - Aug 2013

  Denton, TX Lead, taught, and encouraged children ages 5-18 Created and organized curriculum with team members Provided resources for low income families Uplifted and encouraged communities Lead volunteers in teaching and connecting with our community



Care.com

• United States
• Consumer Services
• 700 & Above Employee

• Nanny

  • Aug 2012 - Aug 2013

  Justin, Texas My responsibilities included caring for multiple children, such as entertaining, feeding, and ensuring safety.



Reno Red's Frontier Cooking

• Hostess

  • Dec 2011 - Jul 2012

  Roanoke, TX



NHM Group, Inc.

• Administrative Assistant

  • Dec 2010 - Jul 2012

  Dallas/Fort Worth Area