Experience

Sonic Electronix

• United States
• Retail
• 1 - 100 Employee

• Warranty/Returns Specialist

  • Jan 2020 - Present



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Self Employed

  • Mar 2018 - Present

  Provide excellent customer service while delivering goods and providing transportation for customers around Louisville and the Kentuckiana area. Keeping a timely schedule is crucial so that riders and deliveries are transported on time. Record-keeping is a must when working for yourself in a position such as this. All travel hours must be kept and recorded for state guideline purposes and the IRS. Promoting my services and striving for an excellent rating keeps customers coming back and also helps me build a stronger clientele. Show less



NEWCOMB OIL CO

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2020 - Jul 2021



The Aaron's Company, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Account Advisor

  • Jan 2019 - Sep 2019



Stor-All Self Storage

• Warehousing
• 1 - 100 Employee

• Property Manager

  • Jan 2017 - Jul 2018

  Managed the daily operation of a 557 unit self-storage facility, as well as other properties when needed. Within 3 months, increased occupied area from 75% to 87%. Received "Store of the Month" nomination/awards. Ended several months, consecutively, with 100% insurance penetration and a positive net sales at move-in/meeting monthly goals. Assisted in training newly hired employees. Daily Duties:Providing excellent customer service in person, through e-mail communication, and over -the phone. Cash handling. Unit rentals. Merchandise sales. Company insurance sales. Upkeep of the property (including but not limited to pest control, gardening, large, minor maintenance, etc.) and emptying units upon vacating tenants. Light maintenance to property, including but not limited to: adjusting door springs, fixing and/or replacing door hasps, changing AC/furnace filters, etc. Paying extreme attention to detail while doing a property walk to assure that every unit is secure, occupied or vacant. Collection calls. Contacting prospective customers intend on/have made reservations online, with customer service, or through myself, using a strong sales technique to convert to a tenant. Rented out private moving truck. Maintaining a friendly and professional rapport with current and past tenants to ensure happy, repeat customers. Handling tenant and customer complaints/concerns with speed and diligence. Monthly Duties: Auction process from start to finish, abiding by all KY state laws. Merchandise inventory. Reconciliation of Petty Cash. Weekly detailed property walk-throughs, monthly Unit Audits, and quarterly full Property Audits. Kept track of an Insurance Binder/Report, ensuring all tenants have current proof of personal insurance. Call grading for myself and co-workers. Year-over-year meetings with supervisor. Show less



Frisch's Restaurants, Inc.

• United States
• Restaurants
• 400 - 500 Employee

• Kitchen Lead

  • Feb 2016 - Dec 2016

  Performed various leadership duties including kitchen cook, morning prep, kitchen closer, customer service, safety and light maintenance. Ensured that orders were cooked to order correctly and ensured the quality of the food and service that was being given. Worked with a team of approximately 15 including cooks and servers. Performed various leadership duties including kitchen cook, morning prep, kitchen closer, customer service, safety and light maintenance. Ensured that orders were cooked to order correctly and ensured the quality of the food and service that was being given. Worked with a team of approximately 15 including cooks and servers.



Speedway LLC

• United States
• Retail
• 700 & Above Employee

• Store Co Manager

  • Sep 2012 - Mar 2016

  Achievements: Had highest percentages in multiple categories of weekly-kept Rewards stats multiple weeks in a row, for months at a time. Was the youngest promotion to Shift Lead in company within the state, then youngest promotion again to Co-Manager. Duties: Managed a team of sales professionals. Served as a mentor to junior team members. Answered customers' questions, addressed problems and/or complaints in person or via telephone. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Opened and closed the store, which included counting cash drawers and making bank deposits. Trained all new employees on store procedures and policies and wrote order supply requests to replenish merchandise. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Member Services Specialist

  • Apr 2015 - Jan 2016

  Member Security Advisory Services (MSAS) - Worked with members to ensure optimized security practiced with accounts. Initiated Fraud and Identity Theft claims when members expressed fraudulent activity on accounts. Ensure the best and most courteous service when members called in concerned about account activity or responding to fraudulent/suspicious activity alerts. This was a temporary Member Security Advisory Services (MSAS) - Worked with members to ensure optimized security practiced with accounts. Initiated Fraud and Identity Theft claims when members expressed fraudulent activity on accounts. Ensure the best and most courteous service when members called in concerned about account activity or responding to fraudulent/suspicious activity alerts. This was a temporary



Dollar Tree

• Elizabethtown, Kentucky

• Customer Service Representative

  • Jul 2010 - Aug 2012

  Provided outstanding customer service. Answered customers' questions and addressed problems and/ or complaints in person or via telephone. Opened and closed the store which included counting cash drawer and making bank deposits. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Provided outstanding customer service. Answered customers' questions and addressed problems and/ or complaints in person or via telephone. Opened and closed the store which included counting cash drawer and making bank deposits. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.