Experience

Fortegra

• United States
• Insurance
• 200 - 300 Employee

• Repair Technician III

  • Feb 2023 - Present

  Farmington Hills, Michigan, United States

• Repair Technician

  • Sep 2021 - Apr 2023

  Farmington Hills, Michigan, United States At Fortegra, I am tasked with repairing defective small electronic devices such as smartphones. I am now qualified to restore the newest iPhone and Samsung Galaxy smartphones. This position includes disassembling the entire device, replacing broken components, and performing quality control processes.



Disc Replay - Metro Detroit & Flint

• Store Manager

  • Apr 2019 - Sep 2021

  Troy, Michigan, United States After working at Disc Replay in Flint for 4 years, I was selected for the position of Store Manager at its Troy location. In this role, I had responsibilities that included recruiting and training new staff personnel, ordering and merchandising the store's products, brainstorming new ideas for sales/policies and implementing them, managing the location's bank funds, and everything else in between.

• Shift Supervisor, Trainer, Repair Technician

  • Feb 2015 - Apr 2019

  Flint Township, Michigan My job at Disc Replay Flint consisted of many things - of which, these include but are not limited to buying and selling electronics, movies, music, and video games. Aside from working with customers at the registers, I was also tasked with examining, getting price quotes for, and testing out items and merchandise that were brought into our store by customers. In June of 2016, I was promoted to a shift supervisor on staff, and from there I learned many things that encompassed managing the… Show more My job at Disc Replay Flint consisted of many things - of which, these include but are not limited to buying and selling electronics, movies, music, and video games. Aside from working with customers at the registers, I was also tasked with examining, getting price quotes for, and testing out items and merchandise that were brought into our store by customers. In June of 2016, I was promoted to a shift supervisor on staff, and from there I learned many things that encompassed managing the company's registers and safe, taking inventory of stock, and being a role model to my fellow co-workers. Most importantly, I was taught how to manage an entire shift of workers. After many more months of hard work, I was once again promoted to trainer, where after thoroughly studying our employee handbook, I coached multiple trainees on all of our policies and procedures. This helped me develop my skill of multitasking and keeping tabs on everyone that was on my shifts. I also worked as a repair technician on small electronics such as controllers and handheld game systems during a large portion of my time here.



BAE Industries

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Quality Control Inspector

  • Sep 2018 - Jan 2019

  Auburn Hills, Michigan, United States For a shorter stint until being laid off during the holiday season, I was a quality control inspector at Marisa BAE Industries in Auburn Hills. I was tasked with inspecting and reworking car parts for the Big 3 during this time.



Sports Creek Raceway

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Pari-Mutuel Teller

  • Oct 2013 - Jan 2015

  Swartz Creek, MI Sports Creek Raceway was my first place of employment. My job there was to take customers' wagers on horse races and print them bet tickets. This was my first experience in developing cash handling and customer service skills.