Experience

RMU

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Brand Manager - Breckenridge

  • Feb 2022 - Present

  - Responsible for all brand aspects of RMU Breckenridge, including all retail operations, budgeting, service shop, buying, marketing, events, scheduling, and ensuring overall success of the brand as it relates to the Breckenridge location - Responsible/accountable for all day to day retail and service operations, shop development, and program implementation - Responsible for all brand aspects of RMU Breckenridge, including all retail operations, budgeting, service shop, buying, marketing, events, scheduling, and ensuring overall success of the brand as it relates to the Breckenridge location - Responsible/accountable for all day to day retail and service operations, shop development, and program implementation



Gravity Haus

• United States
• Hospitality
• 1 - 100 Employee

• Operations Manager, Haus Quiver

  • Nov 2020 - Feb 2022

  - Responsible for the day to day operations of Haus Quiver, including designing fulfillment processes, managing SLA's for partner fulfillment locations, managing in-house fulfillment, and alleviating CS issues when they arise - Manage and implement a new chain of HQ retail and fulfillment locations, from initial build out, merchandising, stock management, and POS management to day-to-day retail and rental operations. While working with HQ, I have been instrumental in turning HQ retail & gear stores from a initial concept, into multiple store locations, including designing individual merchandising solutions based on the individual store demographics, building out integrated POS systems and inventory management, stock management, purchasing, and overseeing multiple retail and rental fulfillment locations - Head buyer for multiple retail locations across multiple regional demographics with differentiating needs between locations - Responsible for company-wide retail reporting and purchasing, including writing P&L assessments, retail forecasting for multiple new retail concept with no relevant retail history, regular retail sales reporting, managing inventory control and profit assessments - Train HQ team members on brand standards, fulfillment and retail processes, including ski binding certifications, backcountry equipment setup, bike tuning and rental needs, etc. Show less



FW Apparel

• France
• Sporting Goods
• 1 - 100 Employee

• North American Fan Success and Direct Sales Lead

  • Jul 2019 - Nov 2020

  - Work directly with our partners and consumers to address customer service matters, and resolve situations in a timely matter with a high satisfaction rating - Provide our partners with extensive softgoods knowledge, including design, construction, and technical details - Manage North American warranty procedures, and work with our quality control team to build global company-wide processes and decision making chains - Assist our operations team, including resolving shipping matters, special projects, inventory management, and work directly with out 3rd party logistics companies as needed - Work directly with the marketing team in designing and planning global film tours in excess of 300 locations, including researching venues and hosts, communicating goals, providing brand assets, and ensuring premiere success - Enter sale orders directly through our ERP and B2B platforms, working with our regional and global sales managers on sales programs and structures - Visit retailers to communicate sales programs, sales incentives, and build orders and communicate product information based on individual business needs - Work at regional demos with consumers and retailers to build sales and brand and product awareness Show less



Faction Skis aka The Faction Collective

• Switzerland
• Retail
• 1 - 100 Employee

• North American Fan Success and Direct Sales Lead

  • Jul 2019 - Nov 2020

  - Work directly with our partners and consumers to address customer service matters, and resolve situations in a timely matter with a high satisfaction rating- Manage Zendesk CRM procedures, including ticket creation and distribution, conflict escalation, KPI and SLA goals and reporting- Manage a team of customer service advocates, including training on CRM platforms and systems, brand standards and policies, and act as a conflict escalation point. - Manage brand partnerships, developing sales strategy and operational procedures developed on a unique basis per partnership- Provide our partners with extensive hardgoods knowledge, including design, construction, and technical details- Manage North American warranty procedures, and work with our hardgoods management and quality control team to build global company-wide processes and decision making chains- Manage North American customer service team, including training, daily roles and procedures, special projects, and act as an escalation point for consumer issues. - Work directly with our 3rd party logistics providers, including overseeing a complete warehouse transfer between different providers, stock identification, inventory management, resolving shipping issues, receiving PO's, and any other roles and projects as needed- Work with the marketing team in designing and planning global film tours in excess of 300 locations, including researching venues and hosts, communicating goals, providing brand assets, and ensuring premiere success- Enter sale orders directly through our ERP and B2B platforms, working with our regional and global sales managers on sales programs and structures- Visit retailers to communicate sales programs, sales incentives, and build orders and communicate product information based on individual business needs- Work at regional demos with consumers and retailers to build sales and brand and product awareness Show less

• North American Fan and Partner Support

  • Jan 2018 - Jul 2019

  - Work directly with our partners and consumers to address customer service matters, and resolve situations in a timely matter with a high satisfaction rating- Provide our partners with extensive hardgoods knowledge, including design, construction, and technical details- Manage North American warranty procedures, and work with our hardgoods management and quality control team to build global company-wide processes and decision making chains- Assist our operations team, including resolving shipping matters, special projects, inventory management, and work directly with out 3rd party logistics companies as needed- Work directly with the marketing team in designing and planning global film tours in excess of 300 locations, including researching venues and hosts, communicating goals, providing brand assets, and ensuring premiere success- Enter sale orders directly through our ERP and B2B platforms, working with our regional and global sales managers on sales programs and structures- Visit retailers to communicate sales programs, sales incentives, and build orders and communicate product information based on individual business needs- Work at regional demos with consumers and retailers to build sales and brand and product awareness Show less



Avalanche Sports

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Ski & Bike Technician

  • Oct 2016 - Aug 2018

  - Responsible for determining the needs of the customer and providing properly set up ski, snowboard and biking equipment - Tuning customer skis, snowboard and bikes based on the needs of the customer - Assist in setting up and teaching employees reservation management system - Responsible for the upkeep of the shop, cleaning and setting up storefront, necessary maintenance - Front of house, including greeting customers, assisting in retail, and point-of-sale transactions - Closing responsibilities, including cash handling, recording daily transactions and finances, and close-of-business daily deposits Show less



Raindrops On Roses

• United States
• Retail
• 1 - 100 Employee

• Gardener

  • Sep 2016 - Oct 2016

  - Responsible for upkeep of perennial beds and landscapes at private properties - Machine operator - Line of communication between homeowners and supervisors - Responsible for upkeep of perennial beds and landscapes at private properties - Machine operator - Line of communication between homeowners and supervisors



City of Boulder Parks and Recreation

• Boulder, Colorado

• Turf Care Specialist

  • May 2016 - Aug 2016

  - Responsible for mowing, trimming and general turf maintenance in Boulder city parks - Perform weekly mechanical maintenance on equipment - Work with the public to address questions and concerns about Boulder city parks - Responsible for teaching new team members proper procedure and use of equipment - Responsible for mowing, trimming and general turf maintenance in Boulder city parks - Perform weekly mechanical maintenance on equipment - Work with the public to address questions and concerns about Boulder city parks - Responsible for teaching new team members proper procedure and use of equipment



Borngraver Landscaping

• Boulder, Colorado

• Crew Lead and Supervisor

  • May 2016 - Aug 2016

  - Turf care, including but not limited to, mowing, string trimming, aerating, seeding, and edging - Installation, design and repair of residential irrigation systems - Machine operator - Horticulture, including planting, trimming, dead-heading and removal of plants - Line of communication between home owner and business owner - Responsible for management and direction of other workers in absence of manager/owner - Turf care, including but not limited to, mowing, string trimming, aerating, seeding, and edging - Installation, design and repair of residential irrigation systems - Machine operator - Horticulture, including planting, trimming, dead-heading and removal of plants - Line of communication between home owner and business owner - Responsible for management and direction of other workers in absence of manager/owner



University of Colorado Boulder

• United States
• Higher Education
• 700 & Above Employee

• Groundskeeper

  • May 2015 - May 2016

  - Assist in maintaining turf through trimming and edging - Responsible for identification, management and removal of noxious weeds - Removal of dead or unwanted plant material; includes weeding, pruning, and cut-backs - Responsible for quickly clearing snow and opening buildings in the event of a storm - Responsible for general upkeep of campus facilities - Assist in maintaining turf through trimming and edging - Responsible for identification, management and removal of noxious weeds - Removal of dead or unwanted plant material; includes weeding, pruning, and cut-backs - Responsible for quickly clearing snow and opening buildings in the event of a storm - Responsible for general upkeep of campus facilities



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Front End Assistance

  • Jul 2012 - Aug 2014

  - Responsible for assisting customers while paying for goods - Responsible for general cleaning and maintenance throughout the front end and storefront, as well as the exterior of the building - Evening stocker to prepare merchandise for sale the following day, as well as cleaning the store to prepare for business the following day - Responsible for assisting customers while paying for goods - Responsible for general cleaning and maintenance throughout the front end and storefront, as well as the exterior of the building - Evening stocker to prepare merchandise for sale the following day, as well as cleaning the store to prepare for business the following day



West Seattle Thriftway

• United States
• Retail Groceries
• 1 - 100 Employee

• Courtesy Clerk

  • May 2010 - Aug 2012

  - Responsible for assisting customers throughout the store and payment process - Responsible for general cleaning throughout the store as well as the exterior of the building - Responsible for assisting customers throughout the store and payment process - Responsible for general cleaning throughout the store as well as the exterior of the building