Director Of Operations

• May 2021 - Present

Regional Administrator

• Nov 2014 - Nov 2021

1. Organize and direct the services and functions of multiple hospice locations. 2. Monitor compliance with accrediting body standards, State and Federal regulations and take action when standards are not met. 3. Work closely with the Education and Quality Department to ensure that we have measurable outcomes and objectives. 4. Identify and implement management strategies to position each hospice location for success. Supervise and mentor nursing directors at each location to ensure… Show more 1. Organize and direct the services and functions of multiple hospice locations. 2. Monitor compliance with accrediting body standards, State and Federal regulations and take action when standards are not met. 3. Work closely with the Education and Quality Department to ensure that we have measurable outcomes and objectives. 4. Identify and implement management strategies to position each hospice location for success. Supervise and mentor nursing directors at each location to ensure that interdisciplinary care is being provided, and that we have supportive services for our staff. Ensure that we are providing a comprehensive service level and that staff have clear direction in the performance of their duties including admission, discharge, transfer, revocation and provision of service to patients. 5. Responsible for achieving consistent performance within each location, and that hospice personnel stay current with clinical information and practices. 6. Maintain written service agreements with approved providers for services necessary to meet the needs of our patients and families. 7. Assure that policies and procedures are current with changing standards of care. 8. Participate in development and implementation of each location’s budget and financial goals, and communicate variances and issues with Vice President of Operations on a regular basis. 9. Responsible for integrating organizational and departmental objectives with specific programming and planning as evidenced by: a. Plan objectives based on cohesiveness with long range plans and coordination of goals and objectives of other departments. b. Establish an environment which focuses on removing barriers to hospice. c. Insuring adequate space, equipment and supplies are available. d. Promote a teamwork approach between departments. e. Ensuring that structure and systems promote interdisciplinary care and that there is appropriate staff supervision and all times.

Administrator/Director of Patient Care Services

• May 2012 - Nov 2014

• Generated increased referrals and improved community reputation as the agency of choice. • Increased profit margins through improved efficiency • Highly effective in managing all aspects of case management related to hospice. • Demonstrated success in achieving revenue growth, quality improvement and cost savings. • Skilled in coaching, developing and leading multidisciplinary teams. • Proficient in strategic planning, P&L and budget analysis.

Clinical Manager Hospice

• Feb 2009 - May 2012

 Streamlined HMO hospice admissions for reduced emergency department and acute hospital utilization  Increased staff productivity  Leadership collaboration for cost reduction in daily operations and pharmaceutical costs.

Emergency Department Manager

• Sep 2004 - Feb 2009

 Increased productivity to 98%  Patient and Staff Satisfaction improved to 90th percentile as measured by Avatar patient surveys and corporate staff surveys  Traveler Reduction from 42% to 4%  Selected as the regional member of the CHW corporate ED best practice steering committee  Implemented the Emergency Severity Index (ESI) 5-level triage acuity National Standard  Staffed, trained, and opened the new Mercy Southwest Emergency Department  Promoted Board Certification… Show more  Increased productivity to 98%  Patient and Staff Satisfaction improved to 90th percentile as measured by Avatar patient surveys and corporate staff surveys  Traveler Reduction from 42% to 4%  Selected as the regional member of the CHW corporate ED best practice steering committee  Implemented the Emergency Severity Index (ESI) 5-level triage acuity National Standard  Staffed, trained, and opened the new Mercy Southwest Emergency Department  Promoted Board Certification for Emergency Department Registered Nurses to improve the quality of patient care

RN House Supervisor

• May 2003 - Sep 2004

Registered Nurse

• Jan 1995 - May 2003