Retail Store Manager

• Apr 2022 - Present

Sales Service Manager

• May 2021 - Apr 2022

∙Partner with the Gallery Manager to manage theday-to-day operations of sales and design∙Direct supervision to sales staff including training,maintaining quotas and developing goalsProfessionalism, integrity, and respect expert ∙Demonstrate strong leadership abilities, productknowledge (rugs, furniture, accessories, fabrics, lighting)∙Excellent customer interface, connection and closing skills∙Coach sales team members on the proper behaviors ∙Communicate and coordinate with the sales team andOperations Manager to ensure receipt and delivery ofproduct to customers∙Represent the brand through polished communication,personal appearance and professionalism∙Generate creative ideas and implement theseideas to the sales staff to increase overall performance

Sales Team Lead

• Dec 2020 - May 2021

• Live the company vision, values and beliefs every day.• Coach, mentor, train and develop sales associates.• Create lasting relationships with guest and capture customer information for future purchases. • Collaborate with the cross-functional leadership to be proactive in prioritizing customer needs so that any escalations are satisfied with immediate resolution.• Communicate open and transparent feedback to all members of team RH team.• Merchandise beautiful new lifestyles daily to keep the store looking fresh as items sold.• Analyze weekly and daily business goals to achieve unimaginable results.• Supervises opening and closing store duties.• Represent the brand through polished communication, personal appearance and professionalism.

Floor Leader - Sales Specialist

• Jul 2014 - Dec 2020

• Assist in sales forecasting and buying planning• Build authentic relationships which create long standing customers• Grow client list with repeat clientele• Demonstrate excellent product knowledge with guests and employees in all departments• Create brand awareness on social channels• Implement and craft visual merchandising in the form of window and floor displays • Personal shopper for elite guests • Supervises opening and closing store duties • Assist in sales forecasting and buying planning• Build authentic relationships which create long standing customers• Grow client list with repeat clientele• Demonstrate excellent product knowledge with guests and employees in all departments• Create brand awareness on social channels• Implement and craft visual merchandising in the form of window and floor displays • Personal shopper for elite guests • Supervises opening and closing store duties

Floor Lead

• Nov 2013 - May 2014

• Trained & educated teammates on new products, goals & promotions• Interacted with large customer base daily• Built strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts• Implemented floor and window visual displays• Set and achieved weekly sales goals by cross selling and promoting additional products • Maintained inventory schedule and merchandising • Performed daily department tasks including stocking, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions• Effectively marketed credit card accounts

Sales Specialist

• Oct 2012 - Sep 2013

• Cultivated relationships with clients in selection of design and floor plans• Completed all sales related admin related paperwork• Provided recommendations to management for sales and service process improvement, and shared key knowledge to train and coach team members• Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items• Displayed creative design ability, and flare for color• Designed and created professional scale space plans

Sales Consultant

• Jun 2009 - Mar 2012

• Top salesperson quarter after quarter • Maintained product knowledge and product expertise for Cadillac, GMC, and Buick• Used product knowledge to give feature presentations at time of interest to close sales• Cultivated sales through community outreach and website leads• Proven track record of success in an energetic quota driven environment • Acquired, retained, and deepened customer relationships, based on needs • Top salesperson quarter after quarter • Maintained product knowledge and product expertise for Cadillac, GMC, and Buick• Used product knowledge to give feature presentations at time of interest to close sales• Cultivated sales through community outreach and website leads• Proven track record of success in an energetic quota driven environment • Acquired, retained, and deepened customer relationships, based on needs