Blake LeBlanc
Director of Client Services at License Coach- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
License Coach
-
Insurance
-
1 - 100 Employee
-
Director of Client Services
-
Jul 2011 - Present
Responsible for overall Service Level Agreements (SLAs) ensuring customer service team response times are in alignment. Communicate product enhancements and maintenance releases to client base. Creation and innovation of training for CS department. Assessing and advising upper management on CS issues, continually assessing the processes, procedures and departmental projects. Online Insurance Pre-Licensing Responsible for overall Service Level Agreements (SLAs) ensuring customer service team response times are in alignment. Communicate product enhancements and maintenance releases to client base. Creation and innovation of training for CS department. Assessing and advising upper management on CS issues, continually assessing the processes, procedures and departmental projects. Online Insurance Pre-Licensing
-
-
-
-
Director of Inside Sales
-
2010 - 2011
-
-