Blake LeBlanc

Director of Client Services at License Coach
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Texas, United States, US

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Experience

  • License Coach
    • Insurance
    • 1 - 100 Employee
    • Director of Client Services
      • Jul 2011 - Present

      Responsible for overall Service Level Agreements (SLAs) ensuring customer service team response times are in alignment. Communicate product enhancements and maintenance releases to client base. Creation and innovation of training for CS department. Assessing and advising upper management on CS issues, continually assessing the processes, procedures and departmental projects. Online Insurance Pre-Licensing Responsible for overall Service Level Agreements (SLAs) ensuring customer service team response times are in alignment. Communicate product enhancements and maintenance releases to client base. Creation and innovation of training for CS department. Assessing and advising upper management on CS issues, continually assessing the processes, procedures and departmental projects. Online Insurance Pre-Licensing

  • The License Coach
    • Director of Inside Sales
      • 2010 - 2011

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