Senior Project Manager

• May 2022 - Present

Business Development Manager

• Oct 2020 - May 2022

Business Development Manager REALGUARD- Develop growth strategies and plans to expand the business- Manage and retain relationships with existing clients- Engage with business partners to build new business for the company- Have an in-depth knowledge of business products and value proposition- Write business proposals- Negotiate with stakeholders- Identify and map business strengths and customer needs- Research business opportunities and viable income streams- Follow industry trends locally and internationally- Draft and review contracts- Report on successes and areas needing improvements

National Account Manager

• Sep 2017 - Oct 2020

Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted adviser relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with sales team to identify and grow opportunities within territoryAssist with challenging client requests or issue escalations as needed

Senior Operations Manager

• Jan 2001 - Dec 2017

This role involved the operations management for two companies simultaneously, Alpha Alarms and Seekers Security Management. I was required to effectively manage Company performance in relation to the financial, commercial and technical parameters, while driving a continuous improvement and growth culture. I successfully developed and implemented strategies to track service performance, resource effectiveness and efficiency, as well as to manage the companies regulatory, financial and reputational requirements.Senior Operations Manager 2015 – 2017Operations Manager 2001 – 2015 Key Responsibilities:- Supervision of client connections (maintaining listings, stock levels, providing technical assistance)- Identified team training gaps and source requirements either internally or externally - Developed, enhanced and achieved Key Performance Indicators across the Operations Teams- Completed end of month reporting, billing reports and biller code and invoice reporting - Ensured procedures and training are in place, providing staff with sufficient knowledge & support - Oversight and approvals on Project resourcing levels in line with budgeted utilisation factors- Led, developed & managed direct reports (including personal development plans & appraisals)- Managed the overall cash flow position for Project Construction operations- Assisted Business Development function in targeting potential multi-discipline project clients - Identified and implemented cost saving measures - Staff management (oversee terminations, recruitment and rostering), performance and review- Liaised with Bureau to ensure consistent compliance (managing complaints and enquiries)- Completed month end project reporting on all projects and close out variance analysis on project performance and unapproved variations