Experience

Resson

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Lead and GIS Remote sensing technician

  • Mar 2017 - Present

  As a Customer Support Lead, I was responsible for producing accurate descriptions of issues customers were experience with our software for our development team, engage with the customer to acquire accurate information for our data science department and maintain databases of information acquired to build reports when requested buy internal and external sources. I was responsible for creating supporting media on step-by-step instruction on using our software. As a GIS Remote sensing… Show more As a Customer Support Lead, I was responsible for producing accurate descriptions of issues customers were experience with our software for our development team, engage with the customer to acquire accurate information for our data science department and maintain databases of information acquired to build reports when requested buy internal and external sources. I was responsible for creating supporting media on step-by-step instruction on using our software. As a GIS Remote sensing technician, I was responsible for aerial acquisition over crop fields using UAS, multi and hyperspectral, thermal and RGB sensors. Once acquired, the images from each sensor would be stitched into an orthomosaic for use by our research and development data sciences team. Show less As a Customer Support Lead, I was responsible for producing accurate descriptions of issues customers were experience with our software for our development team, engage with the customer to acquire accurate information for our data science department and maintain databases of information acquired to build reports when requested buy internal and external sources. I was responsible for creating supporting media on step-by-step instruction on using our software. As a GIS Remote sensing… Show more As a Customer Support Lead, I was responsible for producing accurate descriptions of issues customers were experience with our software for our development team, engage with the customer to acquire accurate information for our data science department and maintain databases of information acquired to build reports when requested buy internal and external sources. I was responsible for creating supporting media on step-by-step instruction on using our software. As a GIS Remote sensing technician, I was responsible for aerial acquisition over crop fields using UAS, multi and hyperspectral, thermal and RGB sensors. Once acquired, the images from each sensor would be stitched into an orthomosaic for use by our research and development data sciences team. Show less



Xplornet Communications Inc.

• Technical Team Manager

  • Jul 2013 - Mar 2017

  Manager of front line customer service representatives Manager of front line customer service representatives



Xplore Inc.

• Canada
• Telecommunications
• 500 - 600 Employee

• RTA

  • May 2011 - Jul 2013