Experience

Park7 Group

• United States
• Real Estate
• 1 - 100 Employee

• Resident Services Director

  • Nov 2021 - Present

  ■ Manage all resident room transfers, relet, and sublease processes to streamline the transition for a new tenancy.■ Facilitate all resident inquiries with a focus on delivering excellent customer service.■ Develop innovating processes to create the best possible experience for all past, current, and future tenants to satisfy their diverse needs in an effort to exceed their expectations.

• Leasing Agent

  • Jun 2020 - Nov 2021

  ■ Actively seek out potential new residents through specialized marketing to encourage them to tour the apartment complex.■ Develop an event calendar and host events that promote resident engagement, enjoyment, and satisfaction.■ Manage 781 residents in their leasing, maintenance, and personal inquires.■ Develop engaging daily social media posts to increase resident engagement and daily traffic resulting in an average of around 10,000 website engagements per month.■ Keep a detailed log of all traffic coming in and out through phones, emails, texts, social media, and in person.■ Manage all delinquent accounts and follow necessary procedures in collecting outstanding balances.■ Utilize the five days in between tenancies to efficiently prepare all vacating units for new tenant move-ins.



Hen House Cafe

• United States
• Restaurants

• Host & Server

  • Oct 2016 - Jul 2019

  ■ Provided excellent customer service and quote accurate wait times to all customers by synthesizing kitchen ticket times, eating durations, and length of the waitlist.■ Trained and mentored new employees on various aspects of the industry such as how to host, knowledge of the menu, and miscellaneous information on the specific store.■ Assisted management and coworkers with various tasks that need to be done to foster a team-oriented environment.■ Balanced the in-person demands of walk-in customers while managing the constant stream of phone-in takeout orders.■ Fulfilled not only the host’s duties but also the duties of expos, servers, and food-runners