Experience

ABC Medical, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Ostomy Support Specialist

  • Apr 2022 - Present

  -Work Independently on specialized project benefitting the business growth and maintenance in new products. -Provide timely resolution, tracking, and response to all client support tickets via Brightree. -Create documentation and standard operating procedures for company future use. -Work Independently on specialized project benefitting the business growth and maintenance in new products. -Provide timely resolution, tracking, and response to all client support tickets via Brightree. -Create documentation and standard operating procedures for company future use.



helpdesk365

• Night Shift Supervisor

  • Feb 2017 - Feb 2022

  -Managed small teams of 5 technicians.-Maintained staff by orienting, and training employees and developing personal growth opportunities.-Delivered high quality technical resolutions in a timely manner.-Created, updated, and resolved support tickets via Freshdesk and additional ticketing systems. -Escalated support tickets that will require additional time or expertise that may be required to resolve an issue.

• Level One Support Technician

  • May 2016 - Feb 2017

  -Worked closely with multiple clients to provide personalized IT support both onsite and remotely.-Implemented new efficiency best practices and documentation requirements to assist in onsite and remote problem solving.-Worked with ISP’s to solve network accessibility and provide new data solutions for clients.



Target

• United States
• Retail
• 700 & Above Employee

• Merchanise Flow Associate

  • Feb 2016 - May 2016

  -Receiving new merchandise and reloading shelves according to floor plans. -Assembling product displays, dressing mannequins and arranging merchandise in store front windows. -Performing other duties, such as attending the cash register, returns and exchanges or stock take, as assigned. -Receiving new merchandise and reloading shelves according to floor plans. -Assembling product displays, dressing mannequins and arranging merchandise in store front windows. -Performing other duties, such as attending the cash register, returns and exchanges or stock take, as assigned.



Sears

• United States
• Retail
• 700 & Above Employee

• Associate

  • Sep 2015 - Jan 2016

  -Maintained a clean work environment and operating cash registers during busy hours. -Assisted in sales and answering questions about products, services, and merchandise. -Assist with shelf-stocking responsibilities and organizing displays. -Maintained a clean work environment and operating cash registers during busy hours. -Assisted in sales and answering questions about products, services, and merchandise. -Assist with shelf-stocking responsibilities and organizing displays.



Bag Makers, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Material Handler

  • Feb 2013 - May 2015

  -Loading/Unloading overseas shipping Containers & domestic shipments. -Assisting with the processing of outgoing shipments as needed. -Processing FedEX & UPS shipments through on-line systems. -Fork Lift operator. -Loading/Unloading overseas shipping Containers & domestic shipments. -Assisting with the processing of outgoing shipments as needed. -Processing FedEX & UPS shipments through on-line systems. -Fork Lift operator.



Kmart

• United States
• Retail
• 700 & Above Employee

• Reset Lead

  • Mar 2011 - Feb 2013

  -Managed small teams of 3-5-Resetting Merchandise-Price Adjustments

• Pricing Specialist

  • Mar 2010 - Mar 2011

  -Merchandising -Product Pricing-Inventory Accuracy-Assisting with front lane operations as needed.