Experience

Dais Software

• Bulgaria
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Jan 2016 - Present



Intelligent Systems

• Bulgaria
• IT Services and IT Consulting
• 100 - 200 Employee

• Sales Executive

  • Jul 2014 - Dec 2015



Progress

• United States
• Software Development
• 700 & Above Employee

• • Jan 2014 - Mar 2014

  • Responsible for the retention and acquisition of clients • Continuous follow up with clients to assist them with their license renewals • Identifying potential cross-sell and upsell opportunities within existent accounts • Coordinating renewal tasks with internal teams, including: Account Management, Finance and Legal departments• Collecting and preparing data related to customers’ existing contract and product usage• Assisting the Account Management team by identifying upsell / cross-sell opportunities• Performing post renewal tasks such as booking orders, and maintaining accurate CRM records of renewal opportunities and contract records Show less

• • Mar 2010 - Dec 2013

  • Exposure to many facets within the Sales organization• Solely responsible for processing customer orders within the Sales team: issuing quotes, invoices, processing payments (credit card/check/bank transfers)• Responsible for all first level sales inquiries via phone and email• Assisting customers’ licensing related issues• Responding to in-bound customer sales inquiries: answering all pricing and licensing related questions, extending trial licenses• Maintaining a detailed understanding of procurement processes, licensing and pricing updates, promotions and campaigns• Maintaining the quality and integrity of customers’ data within the company CRM• Tracking sales activities, customer interactions, customer data and customers' status within internal systems and on internal reports• Liaising between customers and appropriate company departments to champion their needs• Identifying issues and escalating them in a timely way• Monitoring the main voicemail system and ensuring messages were responded to in a timely manner• Assisting other internal teams on an ad-hoc basis Show less

• • Oct 2009 - Mar 2010

  • Cleaning up client database• Participating in the task management and manual workflow distribution