Experience

cyberThink InfoTech Pvt. Ltd.
• India
• Staffing and Recruiting
• 1 - 100 Employee
• IT Consultant

  • May 2023 - Present

Viasat Inc.
• United States
• Data Center Engineer

  • Jun 2022 - May 2023

RighIT Solutions LLC
• United States
• Information Technology & Services
• 1 - 100 Employee
• Contractor

  • Nov 2021 - Jun 2022

VinoPRO (Formerly Provino)
• United States
• Beverage Manufacturing
• 1 - 100 Employee
• IT Manager

  • Apr 2021 - Nov 2021

GC Micro Corporation
• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee
• IT Manager

  • Nov 2018 - Mar 2021

Cox COMET, LLC
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Sr. Senior Systems Engineer

  • Jan 2017 - Nov 2018

St. Francis Yacht Club
• United States
• Hospitality
• 1 - 100 Employee
• IT Manager

  • Sep 2012 - Dec 2016


Echo Technology Solutions

• Australia
• Information Technology & Services

• Systems Engineer

  • Mar 2012 - Jun 2012

  Develop domain knowledge of client systems architecture for thorough proposal of solutions and services based on the needs of the client. Monitoring performance and reviewing firmware of routers, firewalls and switches for various clients and locations. Draft documentation for client infrastructure and support details Research of potential solutions to client problems or intended projects with consideration to budgetary constraints Work with all levels of staff, depending on the client’s needs, to ensure exemplary support across the organization Collaborate with Echo TS staff to ensure proper coverage of all clientele and appropriate assignment of clients to engineers. Clearly understand and recommend best practices for client solutions prior to proposal of work Coordinate with various solutions providers (SaaS, VoIP, on-premise software/hardware) to get support and appropriate licensing for clientelle Identify areas of potential improvement and develop proposals based on findings for recommendation to clients Internal IT administration for EchoTS services and systems including documentation Show less



ZipRealty, Inc

• Manager of Systems Support

  • Jan 2007 - Jan 2012

  Manage a team of Systems Administrators supporting all corporate and regional office computers and related network infrastructureMonitoring performance and reviewing firmware of routers, firewalls and switchesDraft and publish documentation for policies and procedures regarding compliance with Sarbanes Oxley and ITIL best practicesResearch and review potential hardware and software solutions required for meeting company initiatives and refining systems functionalityLiaise with members of all departments in the company for analysis of respective departments' technical needs and desiresPrepare reporting graphs detailing the activities of particular support teams and progress of significant IT projectsDevelop processes for provisioning the IT infrastructure for 40+ regional offices nationwide, hosting 15-20 nodes each, including processes for geographical movesDraft RFPs and work with VARs of desired hardware and software to analyze potential for application within the organization based on ROI and TCOIdentify areas of potential improvement through technology based on my thorough domain knowledge of the company Show less

• Systems/Telecom Administrator

  • Jun 2001 - Jan 2007

  Maintain Windows 2003 Enterprise Active Directory and Exchange 2003 Enterprise networkMaintain Mitel Networks Enterprise Manager with OPS Manager including Mitel Networks Speech Server after migrating from a NEAX 2400 PBX with Unity Unified Voice Messaging SystemsSupport 300+ local and remote users of Windows XP/MS Office SuitesTravel to locations nationwide to install Mitel 3300 IP Controllers, HP Switches and Fortinet Router/Firewalls along with 15+ Mitel IP phones and XP Professional workstations and network enabled Multifunction Printer/Fax/ScannerSupport WAN infrastructure including 40+ remote sites equipped as stated aboveSupport corporate (Exchange) email on all various platforms (PC, Mac, Mobile)Document all procedures associated with the maintenance and support of the above stated systems Show less



Direct Network Access Inc

• Desktop Engineer

  • May 2000 - Jun 2001

  Maintain Windows 2000 LAN including Active Directory administration and DHCP/DNS/Internet Gateway Server support Support office staff with entire MS Office Suite of applications Maintain office print devices Provide Tier 2 phone support to DNAI clients using Dial-Up, DSL and ISDN services. Including hosted FTP, Domain and DNS services Support all common internet browsers and email client applications Provide extensive customer service involving description of problems or resolutions in easily understandable terms including step by step walkthroughs Show less



NorthPoint Communications

• Telecommunications
• 1 - 100 Employee

• Desktop Engineer

  • Nov 1999 - May 2000

  Provide basic administration of NT accounts and Exchange 5.5 mailboxes Deliver internal user support in a solid NT 4.0 Workstation environment of Dell laptop and desktop systems Diagnose and resolve network connectivity issues and email problems involved with Outlook 2000 and Exchange 5.5 Support office staff with basic programs including the entire MS Office Suite as well as Internet Explorer and Windows NT Diagnose network printing problems and configure new network print devices Provide basic administration of NT accounts and Exchange 5.5 mailboxes Deliver internal user support in a solid NT 4.0 Workstation environment of Dell laptop and desktop systems Diagnose and resolve network connectivity issues and email problems involved with Outlook 2000 and Exchange 5.5 Support office staff with basic programs including the entire MS Office Suite as well as Internet Explorer and Windows NT Diagnose network printing problems and configure new network print devices



BHP Transport & Logistics

• Desktop Engineer

  • Aug 1999 - Nov 1999

  Provide internal user support in a mixed OS environment of varying laptop and desktop systems Diagnose and resolve network connectivity issues and email problems involved with Outlook 2000 and Exchange 5.5 Support office staff with basic programs including the entire MS Office Suite as well as Internet Explorer and Windows 9.x and NT Diagnose network printing problems and configure new network print devices Provide internal user support in a mixed OS environment of varying laptop and desktop systems Diagnose and resolve network connectivity issues and email problems involved with Outlook 2000 and Exchange 5.5 Support office staff with basic programs including the entire MS Office Suite as well as Internet Explorer and Windows 9.x and NT Diagnose network printing problems and configure new network print devices