Experience

NBCC (New Brunswick Community College)

• Canada
• Higher Education
• 400 - 500 Employee

• Manager of Infrastructure & IT Security

  • May 2023 - Present

  As a key member of the IT leadership team I contribute to the development and execution of the enterprise-wide IT strategy and I am responsible for ensuring the Infrastructure and IT Security strategy is fully aligned, and positions IT to deliver compelling business value. Through this position, I provide leadership to the College in planning, developing, promoting and evaluating the effectiveness of the College's information security systems. I am responsible for ensuring effective College information security policies and architecture, overseeing vulnerability audits and assessments, and for leading investigations into incident response activities. In addition, I work closely with leadership and management teams to achieve higher levels of security of systems and information resources and to further the initiatives in the College's Strategic Plan. The Infrastructure team is responsible for ensuring resiliency in the provincial network, IT services are delivered in an efficient and effective way, including cloud delivered services. As well, the team manages the telephony services for the College. Show less



University of New Brunswick

• Canada
• Higher Education
• 700 & Above Employee

• Manager Technical Operations - Information Technology Services

  • Sep 2013 - May 2023

  Delivery of UNB’s IT services is dependent on a robust and reliable technical infrastructure. I am responsible for the day-to-day operations and implementation/delivery of the technical services to the university. This includes managing the day-to-day operations of the 20 plus high performing team members who support the network and systems infrastructure, data centres, and the desktop/mobility environments. I am responsible to ensure that service requests, incidents and problems are handled efficiently and effectively for both internal UNB clients (faculty, staff and students) as well as external partners whose infrastructure we support.Through this position, some highlights of projects I have been directly involved in:•Member of the Cybersecurity Operations Committee•Managing the operational support of our production data centre as it underwent a 1.2 million refurbishment•Leading the team to develop a new support model for new external clients we were taking on (other universities and colleges)•Development of new workflows to streamline work transitioning from a Help Desk to a Service Desk model•Development of infrastructure patching procedure•Development of high and critical outage procedures Show less

• Manager, Service Operations

  • Jan 2018 - Dec 2018

  I completed a one-year job swap with the service operations manager. During this time, I managed a team of 20 which consisted of the client-facing support and professional business services teams.This included the Service Desk Team, contracted desk-side support staff, endpoint management team and the hardware repair team. The professional business service team included the business and user analysts. This was an opportunity to ensure role back-up, and a broader knowledge of the organization. Show less

• Manager, Business Support Services

  • Mar 2012 - Sep 2013

  I managed an eight-member team of Project Managers, Business Analysts and User Analysts, as well as the Access Control team. This was a new team, and I was responsible for ensuring the team understood their operational and project roles. I worked closely with the Project Managers (who reported operationally to me as well) and Portfolio Management to ensure the proper team member was assigned to the proper project. I also was ensuring that support requests requiring a deeper analysis were identified and assigned to the proper analyst.Some of the highlights of this position included:•Development of the analysis model used to migrate away from Novell to Microsoft Server•Management of the deployment team for rolling Microsoft Exchange out to the university•Development of the data capturing and analysis of our old centrex telephone system ensuring the rollout of our VoIP system met or exceed what departments were using prior to VoIP. I managed the team doing the data analysis. Show less



Woodlawn Technologies

• Fredericton, New Brunswick, Canada

• Owner

  • Apr 2004 - Feb 2012

  Through Woodlawn Technologies, I provide solutions for my clients in the following areas: •Project Management •Information Technology Consulting •Customized Training Design and Delivery •Website Design and Hosting Services •Network Design and Computer Support Services. Through Woodlawn Technologies, I provide solutions for my clients in the following areas: •Project Management •Information Technology Consulting •Customized Training Design and Delivery •Website Design and Hosting Services •Network Design and Computer Support Services.



Eastern College

• Canada
• Higher Education
• 200 - 300 Employee

• Instructor

  • Dec 2008 - Mar 2009

  I taught in the Information Systems Specialist program. This included Network Infrastructure, Microsoft Server 2008, and Microsoft Advanced Server 2008. It was my responsibility to ensure that the students were able to meet a recognized level of support skills and technical proficiency and expertise with Microsoft. I taught in the Information Systems Specialist program. This included Network Infrastructure, Microsoft Server 2008, and Microsoft Advanced Server 2008. It was my responsibility to ensure that the students were able to meet a recognized level of support skills and technical proficiency and expertise with Microsoft.



School District 17 & 18

• Fredericton, New Brunswick, Canada

• Information Technology Manager

  • Nov 1997 - Apr 2004

  As the IT Manager, I was responsible for planning, organizing, directing, controlling, and improving the School District Information Technology infrastructure and providing Information Technology guidance and advice. I managed a team of six specialists. This team supported the 53 schools and three offices. I spearheaded multiple projects and improvements within the School District such as: •Installation of broadband Internet connectivity in all schools •Network design and coordination with contractors for installation of new school and office construction •Migration of 19 schools from individual file and print servers to one consolidated server •Revamping the telecommunications throughout the School Districts producing savings in excess of $50,000 annually •Development of the School District 17 and 18 website •Rollout of a Student Information System in all schools •Upgrading and migration from an antiquated E-mail system to Microsoft Exchange Server •Planning and purchasing computer hardware and software for all schools and offices. Show less



SHL Systemhouse

• Various

• Infrastructure Team Leader and others

  • Jan 1995 - Nov 1997

  Infrastructure Team Leader April - October 1997 I led the Infrastructure Team that encompassed not only the support of the Network Infrastructure but also the hardware and software support for 110+ staff. There were twelve team members fulfilling these tasks, and others were drawn in when required. As Team Leader, my primary responsibilities included: •Coordinating job tasks for team members •Reporting on team status to the Vice-President of Blue Cross in charge of the project •Re-designing and support of the system infrastructure to meet user and system requirements •Managing three separate teams to covert the data from the old Medicare System to the new. Year 2000 Project Management Team October - December 1996 I worked in Colorado Springs, CO with a team of six individuals. Our task was to gather information from MCI Systemhouse Subject Matter Experts on internal MCI applications. These systems were catalogued in a database for application testing purposes to ensure Year 2000 compliancy. Internal Systems Project Manager, Atlantic Region October 1995 - November 1997 Reporting directly to the Vice-President, Atlantic Region, I managed a six-member team to support and purchase all the hardware and software for over 250 employees located in four separate offices around the Atlantic Provinces. This project had an annual budget of approximately $500,000. As well, I was responsible for setting the Information Technology strategy for the region. This involved writing the IT strategic plan, as well as keeping it current for all business ventures within the region. In 1996, I was nominated for the national Systemhouse Award of Excellence for my performance in this role. Show less