Blair Ramsey
Sr Director of Fraud & Risk Customer Success at Koin Payments- Claim this Profile
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Bio
Ernesto Couso
It was a pleasure of working with Blair for the past 2 years at . His ability for rule by example and brightest ideas brought the department to a level that never had before. Blair is a person with a strong ownership and driving for results all the time. He sees and can address everything from the big picture to the details. Blair is creative, energetic, solutions oriented and highly motivated with great communication skills. He is an asset to any company that he’s with.
Harold Bennett
When working with Blair, he always exuded tremendous energy toward the doing things that supported the greater good of the team. He is a trustworthy and person of high integrity. Blair consistently demonstrated the ability and skillsets needed to push his teams forward. Thoughtful and engaged leader.
Ernesto Couso
It was a pleasure of working with Blair for the past 2 years at . His ability for rule by example and brightest ideas brought the department to a level that never had before. Blair is a person with a strong ownership and driving for results all the time. He sees and can address everything from the big picture to the details. Blair is creative, energetic, solutions oriented and highly motivated with great communication skills. He is an asset to any company that he’s with.
Harold Bennett
When working with Blair, he always exuded tremendous energy toward the doing things that supported the greater good of the team. He is a trustworthy and person of high integrity. Blair consistently demonstrated the ability and skillsets needed to push his teams forward. Thoughtful and engaged leader.
Ernesto Couso
It was a pleasure of working with Blair for the past 2 years at . His ability for rule by example and brightest ideas brought the department to a level that never had before. Blair is a person with a strong ownership and driving for results all the time. He sees and can address everything from the big picture to the details. Blair is creative, energetic, solutions oriented and highly motivated with great communication skills. He is an asset to any company that he’s with.
Harold Bennett
When working with Blair, he always exuded tremendous energy toward the doing things that supported the greater good of the team. He is a trustworthy and person of high integrity. Blair consistently demonstrated the ability and skillsets needed to push his teams forward. Thoughtful and engaged leader.
Ernesto Couso
It was a pleasure of working with Blair for the past 2 years at . His ability for rule by example and brightest ideas brought the department to a level that never had before. Blair is a person with a strong ownership and driving for results all the time. He sees and can address everything from the big picture to the details. Blair is creative, energetic, solutions oriented and highly motivated with great communication skills. He is an asset to any company that he’s with.
Harold Bennett
When working with Blair, he always exuded tremendous energy toward the doing things that supported the greater good of the team. He is a trustworthy and person of high integrity. Blair consistently demonstrated the ability and skillsets needed to push his teams forward. Thoughtful and engaged leader.
Credentials
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10 Ways to Stay Motivated While Job Hunting
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Advanced NLP with Python for Machine Learning
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Becoming a Thought Leader
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Presenting to Senior Executives
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20 Habits of Executive Leadership
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AI in Fintech Essential Training
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Blockchain Basics
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Blockchain Programming in JavaScript
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Cert Prep: Salesforce Certified Administrator
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Ethics in Information Security
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Foundations of Business Banking
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How Blockchains Will Change Business
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Learning Bitcoin and Other Cryptocurrencies
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Learning Salesforce for Admins
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Salesforce Essential Training
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Salesforce Tips
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Salesforce for Sales Managers
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Securing Cryptocurrencies
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The New Age of Risk Management Strategy for Business
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Developing Organizational Awareness
LinkedInNov, 2022- Oct, 2024 -
Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
LinkedInNov, 2022- Oct, 2024 -
Leadership Mindsets
LinkedInNov, 2022- Oct, 2024 -
Leading and Motivating People with Different Personalities
LinkedInNov, 2022- Oct, 2024 -
Mastering Self-Leadership
LinkedInNov, 2022- Oct, 2024
Experience
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Koin Payments
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United States
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Financial Services
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1 - 100 Employee
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Sr Director of Fraud & Risk Customer Success
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Apr 2023 - Present
Develop and implements the firm's anti-fraud strategy and policy. Ensuring compliance and commitment to the fraud policy and strategy. Establish and lead the multi-national fraud program. Lead the second line of defense fraud challenge and oversight of the first line of defense business unit's fraud efforts. Manages the firm's fraud prevention and fraud investigations functions. Oversee and monitor an effective global Bank Secrecy Act/Anti-Money Laundering/OFAC Compliance Program that is in compliance with current industry best practices, regulatory guidance, and requirements. Recommend and ensure enhancements to the BSA/AML/OFAC/USA Patriot Act monitoring systems to ensure that appropriate parameters are in place to identify suspicious and/or fraudulent activity. Show less
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DraftKings Inc.
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United States
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Mobile Gaming Apps
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700 & Above Employee
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Senior Director of Operations
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Sep 2021 - Present
As the Sr director of Fraud/Regulatory/AML and Payment Operations, I am accountable for scaling all operational aspects of these areas during significant growth. At the same time, managing vendor relationships for all tools and offshored support staff. I oversee overall Fraud operations, strategic initiatives, and full P&L accountability. As the Sr director of Fraud/Regulatory/AML and Payment Operations, I am accountable for scaling all operational aspects of these areas during significant growth. At the same time, managing vendor relationships for all tools and offshored support staff. I oversee overall Fraud operations, strategic initiatives, and full P&L accountability.
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BBP LLC
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United States
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Investment Banking
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Sr Director of Fraud Risk & Payments
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Sep 2016 - Present
As the Director of Business Operations, I have oversight for the daily funding and file processing for all Payments, channels, priority service items, reconciliations, and Global Commission Payments. evaluating and improving policies, procedures, technology, and tools to progress productivity while ensuring proper controls and support are in place. Work closely with Product as the Operations lead for future payment channel enhancements Project manage key initiatives requiring your knowledge/leadership Implement the firm's anti-fraud strategy and policy. While staying compliant and committed to the fraud policy and strategy Provide trusted advisory to the firm's leadership as an expert in fraud programs, emerging risks, prevention, and investigations. Show less
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Barclays
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India
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Outsourcing/Offshoring
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1 - 100 Employee
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VP of Fraud Operations
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Apr 2019 - Sep 2021
• Accountable Executive responsible for definition, agreement and achievement of US operational Fraud performance, for leading and driving the delivery of initiatives in Fraud Operations to make significant advances in digital and automation • Accountable for operational budget, including reducing costs through identifying tactical efficiencies & improvements that respond to market events • Accountable for all relationships regarding fraud operations – internal/external and at all levels, including benchmark and best practice participation and awareness. While ensuring Fraud transformational change is successfully delivered, cognizant of its impact across the enterprise • Accountable for ensuring all new and existing processes comply to legal and regulatory requirements • Accountable for fostering an environment where operational learning is adopted from operational performance MI, including complaints and MI • Partner with Fraud Strategy to come up with the best strategies that balance loss mitigation and customer experience while participating in benchmarking forums and professional organizations that could benefit • Intimately understand the business priorities and strategies of the business units supported by Fraud Operations to ensure a strategy that meets with overall risk appetite, revenue targets and customer experience • Accountable for the innovative strategic direction across all products and portfolios Show less
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Credit One Bank
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United States
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Financial Services
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700 & Above Employee
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Vice President of Operations
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Oct 2017 - Jan 2019
As the VP of Fraud Operations at Credit One Bank, my role included understanding emerging fraud trends operationally and collaborating these back to the Risk Management operation to ensure the refinement of risk parameters within their algorithms, ensuring that efforts were focused on the latest trends. Drove a business model that was 80% offshore / 20% onshore. This required significant vendor management for offshored support staff, including full P&L accountability. As the VP of Fraud Operations at Credit One Bank, my role included understanding emerging fraud trends operationally and collaborating these back to the Risk Management operation to ensure the refinement of risk parameters within their algorithms, ensuring that efforts were focused on the latest trends. Drove a business model that was 80% offshore / 20% onshore. This required significant vendor management for offshored support staff, including full P&L accountability.
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FCE Benefit Administrators, Inc.
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United States
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Insurance
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100 - 200 Employee
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Director of Membership and Premium Accounting
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Jun 2016 - Oct 2017
I opted to move from the public sector in the financial services industry to the private sector healthcare industry after 12 years, where I had the ownership of all things that were CX operations and all items that are accounting. We drove offering federal contract workers health care benefits. I opted to move from the public sector in the financial services industry to the private sector healthcare industry after 12 years, where I had the ownership of all things that were CX operations and all items that are accounting. We drove offering federal contract workers health care benefits.
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Division Leader in Digital Operations
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Jan 2010 - Feb 2016
I spent 12 years with Chase, promoted through roles due to a multi-year high-performer status. I spent six years overseeing the domestic US HR policy and procedures for 140K employees before moving to a position leading the electronic Money Movement Operations for six years. Significant accomplishments include The implementation of a “One Time Passcode” OTP / Reducing fraud losses/ Improving CSAT / Reducing complaints, / Building an operation overseen from the ground up. I spent 12 years with Chase, promoted through roles due to a multi-year high-performer status. I spent six years overseeing the domestic US HR policy and procedures for 140K employees before moving to a position leading the electronic Money Movement Operations for six years. Significant accomplishments include The implementation of a “One Time Passcode” OTP / Reducing fraud losses/ Improving CSAT / Reducing complaints, / Building an operation overseen from the ground up.
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AVP Operations Manager
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Oct 2004 - Jan 2009
• Relocated HR business from Houston to San Antonio, supporting more than 140,000 employees on all HR policy issues resulting in a $3 million-dollar reduction to annual NOE. Improved productivity by 25% though electronic channel utilization. • Developed and established workflows and procedures to ensure Contact Center performance metrics were exceeded resulting in a 50% increase on tool utilization. • Optimized and leveraged technology to ensure each employee contact was handled in the most effective and efficient manner – AHT annual reduction of 47 second per call on 3 million calls. • Established and implemented an effective training and quality program to ensure five-star customer service, combined with quality assurance measures to support ongoing quality improvement activities – annual increase in average QA scores from 84% to 93%. • Responsible for the oversight of performance management activities within areas of oversight, • Reduced complaints by 37% year over year. • Improved customer satisfaction results between 2004 (73%) and 2010 (88%). Show less
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Education
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1999 - 2002
University of Aberdeen
Bachelor’s Degree, Business Administration Management, Business Administration and Management, General
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