Security Services Manager

• May 2020 - Present

Development and implementation of security services to allow customers to understand and address risk within their business. Applying my CISSP qualification to help customers develop security roadmaps, detailing short-, medium- and long-term priorities and executing actions as required. Implementation of cloud-based toolsets to view regulatory compliance and execute improvements over time.

Continuous Improvement Manager

• Jul 2018 - May 2020

Helping Parallo's ISV customers to realize performance improvements and reduction in infrastructure cost by identifying performance issues within code and databases and developing programs of work to address them. Use cloud-based toolsets to accurately track transactions execution times and alert on any degradation post release. Tenaciously into the root cause of application outages, investigating key infrastructure, code execution times, database performance and alerts to determine corrective actions. Work closely with development and infrastructure teams to remediate issues. Show less

Azure Services Manager

• Oct 2017 - Jul 2018

OPS Management for Parallo's largest Azure customers. Management of a team of Azure engineers to optimize Azure Infrastructure and deployment pipelines so our customers can focus on developing their best application solutions. Attend customer management meetings to report on and track service improvements and cost optimization activites.

Service Integration Manager

• May 2016 - Oct 2017

Management of large-scale Azure and Hyper-V platforms for our customers, liaising with development, support, and CIO teams to maximize availability, minimize cost, and optimize performance. I acted as the bridge between the customer, multiple vendors, and the ViFX operational delivery team.I played a key role in ensuring the highest level of operational service delivery, providing governance across service management, incident and change management, continual service improvement and customer satisfaction, Show less

Technical Consultant

• Apr 2015 - Apr 2016

Creation and improvement of processes leading to enhanced business outcomes for HPE and their enterprise class customers. Development and execution of automated security controls for NZ government customers.

Team Manager Virtual Environment Support team

• Aug 2011 - Apr 2015

Management of NZ's largest IT Support Team (40x engineers) who globally support Fonterra's 180x VMware hosts, 1200x Windows and RedHat OSI's, SAN (XIV, V7000 and n-Series NAS's) and CommVault infrastructure. To achieve the best outcome the values I instilled in my team are intimacy with our customer’s applications and infrastructure, innovation, automation, ownership of issues and driving outcomes to completion.

Server Recovery Manager

• Sep 2008 - Aug 2011

Manager of a team of 4x Server Recovery Engineers who provided recovery services to Plan-b's 400x customers. My team would perform ~1000 server recoveries per year (in controlled exercises or in the event of a disaster) onto dissimilar hardware using specialist recovery procedures developed for Windows, Novell, AIX, Linux, iSeries, HP-UX and Solaris Operating Systems. Recoveries would predominantly be performed into VMware environments or onto stand-alone hardware for AIX, SUN, iSeries, etc. Expert knowledge of CommVault, NetBackup, Backup Exec, ARCserve, TSM, Veeam, ShadowProtect and native backup tools. Expert knowledge of backup and recovery of SQL, Exchange, Oracle and SharePoint databases. Show less

Server Recovery Specialist

• Sep 2007 - Sep 2008

Performed scheduled server recoveries and crisis (on call) recovery services to 300+ Plan-b customers. During my tenure with Plan-b I developed specialist backup and recovery skills using the following backup applications: CommVault, Tivoli Storage Manager (TSM), EMC Networker, HP Data Protector, ARCserve, Backup Exec, ShadowProtect, Veeam, VCB, EMC Avamar, Doubletake and Platespin.

Infrastructure Specialist, Design Services

• 2004 - Sep 2007

Design of Telecom NZ's Windows XP and Windows Vista images, development of automated deployment mechanisms and implementation of infrastructure migrations to Windows Server 2003, MOM, SMS 2003, Exchange 2003 from legacy Operating Systems. Design of Telecom NZ's Windows XP and Windows Vista images, development of automated deployment mechanisms and implementation of infrastructure migrations to Windows Server 2003, MOM, SMS 2003, Exchange 2003 from legacy Operating Systems.

System Administrator

• 1998 - 2003

Computer Operator

• Jan 1997 - Aug 1997

Contractor, Canary Wharf, London Contractor, Canary Wharf, London

Computer Operator

• Apr 1994 - Dec 1996