Experience

U.S. Senate Recording Studio

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Broadcast Technician

  • Apr 2018 - Present

  • Direct multi-camera broadcasts and/or provide technical support during Senate proceedings to public and news outlets • Direct the broadcast of Senate Committee Hearings • Assist and coordinate with Senate staff and studio crew the script and production requirements for studio productions • Operate a variety of video, audio, lighting and other production related equipment and systems • Troubleshoot, calibrate, and perform preventative maintenance on production equipment • Assist with writing, editing and/or maintaining procedures and manuals • Have experience creating Work Orders in ScheduAll • Provide training to new employees • Cultivate positive working relationships and communicate effectively with coworkers, Senators, and their staffs • Participate in Continuity of Operations (COOP) Planning, including exercises, drills, and training Show less



Architect of the Capitol

• United States
• Government Administration
• 700 & Above Employee

• Reservation System Coordinator

  • Mar 2017 - Mar 2018

  • Utilized the Advance Reservation System (ARS) to input thousands of reservations• Conducted searches in the ARS database and compiled tour and visitation data• Scheduled tours for AOC leadership, Member offices, public and private entities, and the general public• Performed online data processing functions, developed spreadsheets, and utilized word processing and tour ticketing software• Exhibited diplomacy, tact, discretion and professionalism when communicating with visitors, congressional staff, and CVC colleagues• Managed all requests that came into the Call Center, CVC website, and in person• Resolved tour conflicts and worked with Member offices to facilitate special requests for VIP tours• Participated in meetings to provide information on policies and procedures• Assisted with special projects involving visitation and reservation reporting and analysis• Created and maintained spreadsheets to track visitation and tour data• Performed administrative duties such as data entry, monitoring and refilling supplies, maintaining visitation data files, prepare MS Word documents and MS Excel spreadsheets Show less

• Visitor Assistant

  • Nov 2014 - Mar 2017

  • Served as one of the primary points of contact for the visitors that arrive to the Capitol Visitor Center• Provided information about the U.S. Capitol and Congress, the amenities available in the Visitor Center, the historical significance of exhibits and artifacts on display, and the process of going on a tour into the Capitol• Assisted visitors with directions and way-finding, reservation check-in, tour pass distribution, large group coordination, and arrangements for special transportation• Admitted authorized persons into various locations throughout the Capitol Visitor Center• Operated various types of equipment and systems such as computers, audio visual touch screens, and Microsoft Office products• Interpreted and applied regulatory and procedural requirements throughout the Capitol Visitor Center• Arranged reservations for first time visitors Show less



Arena Stage at the Mead Center for American Theater

• United States
• Performing Arts
• 100 - 200 Employee

• Inbound Sales Associate

  • Jun 2013 - Nov 2014

  • Answered incoming box office calls for ticket orders • Communicated with the staff and public with tact and diplomacy at all times • Handled ticket sales and exchanges with cash, credit cards, and checks • Used the automated Tessitura ticketing system • Searched, created, and updated patron information in Tessitura • Used Microsoft Word, Excel, and Tessitura ticketing system to complete projects as given by the managers • Used Microsoft Outlook to schedule work appointments, check/send emails • Used Microsoft Excel to create spreadsheets and trackers to display the status of daily assignments • Maintained computer files of subscriber and office/season information • Performed general mail handling and distribution duties including sorting, opening, date stamping, classifying, processing, and routing mail • Prepared and provided information for managers’ daily reports Show less