Experience

St. Jude Children's Research Hospital - ALSAC

• United States
• Philanthropic Fundraising Services
• 200 - 300 Employee

• Human Resources Shared Services Manager

  • Sep 2017 - Present

  Drive the execution of critical capabilities and processes to enhance employee performance and engagement. Oversees a 4-person Shared Services team in advising the enterprise on HR and Payroll inquiries while creating SOPs and managing key SLAs concurrently. Define the HR Shared Services vision to analyze data, recommend actions, and generate measures and metrics of success leveraging HR systems in support of the employee life cycle. Serve as the communication link between ITS and senior leadership to build a manager-centric portal, a Diversity and Inclusion internal website and the employee benefits’ site and ensure the fluidity of upgrades using SharePoint and Bonzai.• Provided strategic pandemic response serving as the Business Continuity lead architecting solutions for critical disasters and headed process improvement initiatives as the Project Manager for a COVID-19 HR Call Center. • Delivered key support guiding the HR Leadership team in developing a three-year strategy for the Shared Services department, including Workday’s implementation of the Recruiting, Requests, Help, Learning and Talent Review modules and the JIRA Kanban Board. • Collaborated with the Learning & Organizational Development team to develop an onboarding orientation and checklist for new hires, and New Manager training specific to Payroll and timekeeping.• Championed the enterprise-Risk Management plan for the 5 the HR departments, which included identifying and creating a mitigation plan for the 13 identified risks.



Baptist Memorial Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Human Resources Information Systems

  • Mar 2013 - Sep 2017

  Assumed substantial responsibility to evaluate, recommend software applications, and administer communication at every stage of development. Ensured maximum usability of HR systems and technology and aligned best practices to impact broad system use. Organized business processes supporting HR and stakeholders, translating business needs into useful metric and predictive analytical decision-making tools.• Spearheaded the transformation of HR systems to Infor Talent Management software outsourcing five additional HR team members to meet the needs of 18,000+ end-users.• Automated HR shared services and made recommendations to innovate current processes across Compensation, Employee Data Management, Benefits and Talent Acquisition. • Introduced cost-reduction strategies based on analysis of data trends that cut the Fiscal Year 2016 budget by 20%. • Consulted with Infor product development leaders to be on new product focus groups and to be a part of the Lead Adopter program, thus ensuring Baptist had say in the development of future software releases.

• Manager of Performance Management

  • Oct 2009 - Mar 2013

  Streamlined performance management processes delivering, updates on efforts, activities, and success to senior management. Partnered with IS team to brainstorm solutions to eliminate the manual entry of annual performance reviews and transition to automation.• Successfully launched online Benefits Open Enrollment to a workforce of 13,500 employees after three failed attempts by a previous team.• Transitioned the organization to a focal review cycle by developing an Excel-centric manager performance review tool that calculated scores while also introducing the new initial Leadership competency model to 1,200 managers.• Supported Lawson Performance Management for Healthcare and Lawson HR/Payroll upgrades, enhancements, testing, validation, and overall performance of systems; analyze software releases to assess impact of new features.

• Salary Informatics Specialist

  • Mar 2007 - Oct 2009

  Championed restructuring of compensation functions developing approaches to consulting models and skills assessment. Conducted job assessments and served on job evaluation committees assisting in the measurement of progress to align with transformation objectives.• Led the conversion of a paper appraisal system implementing the Lawson Performance Management for Healthcare system tool for 10,000 staff-level employees.• Served as committee chair to the clinical discipline leadership aiding the consolidation of over 1,900 job descriptions to 850.• Simplified the grade structure from 165 levels to 62.

• Senior Compensation Analyst

  • Mar 2005 - Mar 2007

  Administered company compensation programs. Maintained compensation structures in HR/Payroll system. Evaluated and analyzed salary data, determined pay grades, and conducted compensation surveys to include statistical analysis, modeling, and forecasting.