Experience

New Windsor State Bank

• United States
• Banking
• 1 - 100 Employee

• Banking Associate

  • Apr 2021 - Present



Rafael's Westminster

• 32 W Main St. Westminster Maryland

• Bartender, Management

  • Apr 2014 - Jan 2021

  Customer service, food service, drink preparation, direct sales, stocking, greeting patrons, and arranging displays and marketing materials throughout establishment. Along with bartending responsibilities, I also assume management responsibilities to include: addressing customer concerns and complaints, inventory ordering/balancing, stocking inventory, distributor payments, and marketing assistant. Customer service, food service, drink preparation, direct sales, stocking, greeting patrons, and arranging displays and marketing materials throughout establishment. Along with bartending responsibilities, I also assume management responsibilities to include: addressing customer concerns and complaints, inventory ordering/balancing, stocking inventory, distributor payments, and marketing assistant.



Gettysburg Day Spa

• Gettysburg, PA

• Hair Designer

  • May 2015 - Nov 2016

  Customer service, direct sales, special occasions & events services, hair styling services, promotional tasks to build clientele, and build rapport with guests to promote future sales. Customer service, direct sales, special occasions & events services, hair styling services, promotional tasks to build clientele, and build rapport with guests to promote future sales.



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Shift Lead, Trainer (Travel), Marketing Team, and Bartender

  • Dec 2009 - Apr 2014

  Shift Lead: manage staff of front of house employees (approximately 15 individuals), promote positive customer experience for all patrons, partake in different roles and responsibilities to ensure smooth operation throughout the establishment, and address concerns before they became complaints. Trainer: Travel to new locations in order to train staff according to company expectations, assist with opening week in order to promote a positive experience for all patrons to new establishments, and establish rapport with employees at new locations in order to promote enthusiastic attitude towards company as a whole. Marketing Team: Plan and attend marketing events outside of the establishment to promote business, as well as plan/attend special events within establishment in order to increase number of patrons and sales. Bartender: Beverage preparation, food service, direct sales, customer service, stocking, inventory, cashier, and building rapport with patrons in order to promote future business. Show less