Manager of Patient Advocacy and Insurance Relations

• Dec 2019 - Present

Program Director & Family Coach

• Sep 2015 - Dec 2019

Monte Nido provides comprehensive programs and multiple levels of care for the treatment of eating disorders. The Program Director is an integral member of the facility leadership team and works closely with the Clinical Director and Nurse Manager. As a Program Director, my responsibilities include: • Overseeing all aspects of the program to ensure adherence to JCO and OMH licensing regulations including health and safety standards, facility and chart audits and HIPAA compliance • Gathering data, collating and facilitating quarterly meetings. Attendees include facility and executive leadership • Creating, issuing and tracking mandated monthly trainings for all staff • Facilitate client admissions including review of all required paperwork necessary for client chart compliance (medical clearance, biopsychosocial evaluation, intake assessment, facility and compliance related consents) prior to client arrival • Managing all employee and client grievances and incidents reports including associated documentation • Participating in collaborative interview process to determine appropriateness and qualifications of prospective staff members • Onboarding new Monte Nido employees including initiating license verification and New York state required background checks • Executing bi-weekly payroll for over 75 employees • Working closely with HR to ensure that personnel files are complete and compliant with requirements established by Monte Nido and Affiliates as well as licensing bodies • Liaison between current employees, HR, payroll and finance department As a family coach, my responsibilities include: • Educating parents about eating disorders and mental health issues • Co-facilitating “supporters only” groups • Creating strategies with parents for setting realistic boundaries with actionable consequences • Facilitating communication within the family and assisting families in creating a united front when challenged by the illness

Case Manager, Family Coach, Outreach Specialist

• Dec 2011 - Aug 2015

O'Connor Professional Group offers home and community based behavioral health services to individuals, families, employers and advisors. Areas of focus include addiction, eating, mood and personality disorders, and mental health issues as well as failure to launch services for young adults. Responsibilities include: Leading consultations and identifying treatment facilities and specialists for clients with an array of issues/ diagnoses. Facilitating intensive care coordination between treatment team members on behalf of clients and families. Initiating weekly or more frequent home-based or remote coaching support for families and individuals. Implementing dual track model by creating separation of services offered for family members and identified person. Providing 24/7 crisis management support for clients and families. Educating mental health professionals on the services offered by O'Connor Professional Group at conferences and events nationwide.

Marketing Consultant

• 2010 - 2011

Founded by prominent dermatologists and other expert physicians, MDSolarSciences is a skin cancer prevention and sun protection company. Products are sold through dermatologists, plastic surgeons, medical spas and directly to consumers via the company website. Brought on as a Consultant to create professional marketing function. Founded by prominent dermatologists and other expert physicians, MDSolarSciences is a skin cancer prevention and sun protection company. Products are sold through dermatologists, plastic surgeons, medical spas and directly to consumers via the company website. Brought on as a Consultant to create professional marketing function.

Product Development Manager, Product Manager, Associate Product Manager

• 1989 - 1996

Responsible for product development, sourcing, manufacturing, packaging, and advertising for numerous products for $400M international direct response marketing company with three operating divisions: Danbury Mint, Postal Commemorative Society and The Easton Press. Responsible for product development, sourcing, manufacturing, packaging, and advertising for numerous products for $400M international direct response marketing company with three operating divisions: Danbury Mint, Postal Commemorative Society and The Easton Press.