I.T. Support Specialist Tier 2

• Oct 2021 - Present

Administrative Specialist

• Apr 2020 - Oct 2021

• Interview clients for qualification into the Homeless Youth Services Program and assign qualified clients to Case Managers for further service. • Structure client information from interviews and the Case Managers into Homeless Management Information Systems and Caseworthy into monthly reports to grant officials for continuous funding of the Homeless Youth Services Program • Resolve technical issues for team members and supervisors ranging from creating fillable forms with PDF software, basic trouble shooting with internet/network connection, and setting up software on computers. • Articulate the need for multiple devices and software to the I.T. department and Executive Department, to improve the quality of working from home to alleviate time consuming challenges. • Optimize and conduct the training for the COVID-19 Emergency Assistance Program Show less

Computer Technician

• Jan 2020 - Oct 2021

• Provide direct technical support throughout college to staff, teachers, and students through a ticketing system • Install, configure, troubleshoot, and repair computer workstations, local area networks, and monitor performance diagnose problems • Travel to on-site locations and remotely diagnose and resolve various PC and network issues • Handle multiple work orders and maintain daily goals such as inspecting all classrooms for technical maintenance as required • Provide direct technical support throughout college to staff, teachers, and students through a ticketing system • Install, configure, troubleshoot, and repair computer workstations, local area networks, and monitor performance diagnose problems • Travel to on-site locations and remotely diagnose and resolve various PC and network issues • Handle multiple work orders and maintain daily goals such as inspecting all classrooms for technical maintenance as required

Material Handler

• Jul 2018 - Apr 2020

• Troubleshoot scanner devices and assist restoration of Wi-Fi and Data Wedge • Instruct and aid other employees and supervisors with multiple forms of technology as needed • Handle a heavy customer call flow while maintaining a professional composure and multitasking to input data as appropriate to various tasks • Collaborate with supervisors and team members with various high cost projects with accuracy and finesse • Educate and trained various levels of employees to exceed maximum capabilities Show less

Assistant Manager

• Aug 2016 - Jun 2018

• Monitored and secured over $9,000 in sells revenue from multiple cashiers • Marketed promotions and products to customers in order to increase sales • Educated and trained various levels of employees to exceed maximum capabilities • Directed a team of up to 12 employees to ensure optimal store performance • Monitored and secured over $9,000 in sells revenue from multiple cashiers • Marketed promotions and products to customers in order to increase sales • Educated and trained various levels of employees to exceed maximum capabilities • Directed a team of up to 12 employees to ensure optimal store performance

Administrative Assistant

• Apr 2016 - Jun 2017

• Worked with superintendents and project managers to ensure that output was exceptional and addressed any concerns • Managed a team of up to eight laborers to ensure that production was adequate, and schedules were followed • Assisted in the biding of construction projects and organized a plan of action on how to get the job done • Worked with superintendents and project managers to ensure that output was exceptional and addressed any concerns • Managed a team of up to eight laborers to ensure that production was adequate, and schedules were followed • Assisted in the biding of construction projects and organized a plan of action on how to get the job done

Customer Service Specialist

• Aug 2015 - Apr 2016

• Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades • Consulted with clientele to address and evaluate complaints to determine the most optimal outcome for the customer and the company • Collaborated with a team to organize and launch corporate events at the office and provided training to co-workers and new employees about company policies and procedures • Handled heavy flow of calls from customers while maintaining a professional composure and entered data as appropriate to various tasks Show less