Experience

Infosystems International JSC

• Bulgaria
• Software Development
• 1 - 100 Employee

• Senior Project Manager

  • Aug 2022 - Present



Vivacom

• Bulgaria
• Telecommunications
• 700 & Above Employee

• • Sep 2021 - Aug 2022

• • Jun 2017 - Aug 2021

• • Sep 2014 - May 2017

  Recruit, select and train IT business analystsPlan, monitor and support daily activities of IT business analystsIdentify and recommend trainings and knowledge transfers according to the needs of business analysts and considering capabilities for improvementSet individual operational goals to business analysts in compliance with the strategic and tactical goals of the company; evaluate individual performance upon achieved resultsPerform assessment of business analysis activities on regular basis; ensure continual improvement in process performance and reduce duration of business analysis phaseReport to senior management level and all stakeholdersSolve complex problemsProject Manager of the following projects:LTE; Mobix; Hybrid Show less

• • Aug 2013 - Aug 2014

  Collect functional and non-functional requirements by conducting interviews and facilitating meetings with the appropriate stakeholders and subject matter expertsCreate clearly defined functional and non-functional requirements and technical solutions; communicate them to the developers, operations team and business usersTrack and update requirements in the requirement documentation and build status reports for the project teamEngage key stakeholders and subject matter experts throughout the project lifecycle to resolve application or system issues Show less

• • Jul 2012 - Jul 2013

  Develop and update corporate processes and proceduresDesign process flowcharts via Visio Coordinate the process of creation and revision of documents according to company policiesAnalyze, initiate and ensure optimizations of business processes in the company



Cosmo Bulgaria Mobile

• Bulgaria
• Telecommunications
• 1 - 100 Employee

• Procedures and Compliance Specialist

  • May 2009 - Jul 2012

  Create processes of all levels in compliance with eTOM framework - Information technology, Information security management, Customer Relationship management, Fraud management, etc. Design flowcharts via Aris Business Designer Prepare documentation (risk assessment, policies, audit checklists, audit reports, etc.) for standards ISO Implement Process Web - application for managing of all corporate process Create processes of all levels in compliance with eTOM framework - Information technology, Information security management, Customer Relationship management, Fraud management, etc. Design flowcharts via Aris Business Designer Prepare documentation (risk assessment, policies, audit checklists, audit reports, etc.) for standards ISO Implement Process Web - application for managing of all corporate process